At a Glance
- Tasks: Manage diverse properties, coordinate services, and solve guest queries in a fast-paced environment.
- Company: Join Travel Chapter, a top-rated workplace with a people-first culture.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday contributions, and paid volunteering days.
- Other info: Exciting social events and a commitment to diversity and inclusion await you.
- Why this job: Be at the heart of property management and make a real impact on guest experiences.
- Qualifications: Customer service experience, strong organisation skills, and a proactive mindset are essential.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Property Manager role at Travel Chapter.
Employment Type: Permanent, Full Time
Hours of Work: 37.5 hours per week, worked flexibly across Monday to Saturday between 09:00–17:00, plus participation in an out-of-hours rota
Location: Saxmundham (office based, with occasional local travel)
What you’ll be doing:
- Our Property Management Service is a critical, fast-moving department that keeps everything running smoothly behind the scenes.
- As a Property Management Coordinator, you’ll be right at the centre of the action.
- This is a busy, varied and often high-pressure role, where priorities can change quickly and no two days are ever the same.
- You’ll be predominantly office based in Saxmundham, managing a large and diverse property portfolio, with occasional travel to properties, suppliers or homeowners when needed.
- You’ll thrive if you enjoy juggling multiple tasks, solving problems under pressure, and working with a wide range of people to make things happen.
- Coordinating cleaners, housekeepers, gardeners and maintenance contractors to ensure properties are guest-ready.
- Managing schedules and providing accurate timescales for property preparation and turnaround.
- Handling guest and homeowner queries before, during and after stays, often in time-critical situations.
- Managing feedback and complaints around housekeeping and property standards, resolving issues calmly and professionally.
- Carrying out proactive property inspections and offering constructive feedback to homeowners and suppliers.
- Heading out occasionally to meet suppliers or homeowners, assist guests or carry out spot checks.
- Maintaining accurate records and keeping systems up to date in a fast-paced environment.
- Supporting our out-of-hours service on a rolling rota, assisting guests with emergency issues during their stay.
You’ll have:
- A friendly, confident and resilient approach, with previous customer service experience.
- Strong organisational skills and the ability to manage competing priorities under pressure.
- A proactive, problem-solving mindset and the confidence to make decisions.
- Excellent communication skills, with the ability to set and manage expectations clearly.
- A willingness to roll up your sleeves and get involved in a wide variety of tasks.
- Experience in property letting, housing, estate agency or the travel industry (advantageous but not essential).
- A full UK driving licence (essential due to occasional travel requirements).
What’s in it for you?
- 25 days’ paid holiday plus bank holidays (pro rata for part-time hours).
- An additional day off for your birthday or a loved one’s birthday.
- £500 contribution towards a holiday of your choice each year.
- A paid volunteering day for a charity close to your heart.
- Friends and family holiday discount scheme.
- Life assurance for peace of mind.
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more.
- Exciting social events, including our much-loved Christmas parties.
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. We’re proud to have been named one of the Sunday Times Best Places to Work 2024, and we’re a certified B Corp, committed to balancing profit with purpose. Our people-first culture means everyone is welcome, ideas are encouraged, and support is always close by. Diversity and inclusion are central to our success. If you need any adjustments to the application or selection process, please let us know and we’ll be happy to help.
Property Manager in Saxmundham employer: Travel Chapter
Travel Chapter is an exceptional employer that values proactive individuals who thrive in a dynamic environment. With a strong focus on employee growth and development, we offer opportunities for continuous learning and career advancement while fostering a collaborative work culture. Our remote role allows for flexibility, complemented by regular travel to beautiful Bath & Somerset, making it an ideal setting for those passionate about the holiday home industry.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Saxmundham
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with industry professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Travel Chapter tick and be ready to share how your skills align with their mission. Show them you’re not just another candidate, but someone who genuinely cares about their work.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves juggling multiple tasks and handling guest queries, think of examples from your past experiences where you’ve successfully managed similar situations. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Travel Chapter team. Let’s get you that Property Manager role!
We think you need these skills to ace Property Manager in Saxmundham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. This role is all about communication, so showing us how you express yourself can really make you stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Property Manager role. Highlight your relevant experience in property management or customer service, and relate it back to the skills mentioned in the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid long-winded sentences. Remember, we’re busy too, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Travel Chapter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Manager role. Familiarise yourself with the key responsibilities like managing schedules and handling guest queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves juggling multiple tasks and solving issues under pressure, prepare examples from your past experiences where you've successfully managed similar situations. Highlight how you approached the problem, what actions you took, and the positive outcomes.
✨Communicate Clearly and Confidently
Excellent communication is crucial for a Property Manager. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to manage expectations and resolve conflicts.
✨Be Ready to Discuss Flexibility
This role requires flexibility in working hours and occasional travel. Be prepared to discuss your availability and willingness to adapt to changing priorities. Share any relevant experiences that showcase your adaptability and commitment to getting the job done.
