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For Companies At a Glance
- Tasks: Lead a dynamic team in property services, ensuring top-notch guest experiences.
- Company: Join a growing company that values service excellence and teamwork.
- Benefits: Enjoy a competitive salary, company car, and opportunities for professional growth.
- Why this job: Make a real impact on guest satisfaction and operational success every day.
- Qualifications: Strong management skills and a passion for service are essential.
- Other info: Be part of a supportive culture focused on continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
Employment Type: Permanent, Full Time
Hours: Monday to Saturday, 9:00am to 5:00pm. Five days out of six, with one day off during the week.
Location: Beer (office based and field based). A company car is provided as part of the role. As part of this role, you will be required to participate in an on‑call support rota.
What You Will Be Doing
- Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness
- Planning schedules, rotas and year‑round resources to meet seasonal peaks and operational demand
- Line‑managing team members and contributing to recruitment, onboarding, training and performance management
- Conducting property checks, quality inspections and compliance checks throughout the year
- Monitoring guest reviews and feedback, identifying themes and driving service improvements
- Coordinating maintenance and housekeeping tasks with in‑house teams and trusted partners
- Ensuring accurate data, systems, invoicing and admin to support effective service delivery
- Supporting the resolution of operational issues, homeowner queries and guest complaints
- Maintaining high standards of health and safety, quality, service and regulatory compliance
- Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience
Essential What you will bring
- Strong line management experience
- Experience managing people in an operational or service environment
- Confidence coordinating multiple moving parts at pace
- Strong organisational skills and attention to detail
- Excellent communication skills and a collaborative approach
- A focus on service, standards and continuous improvement
- Ability to build positive working relationships across teams and stakeholders
Desirable
- Experience in property services, hospitality, facilities or housekeeping
- Experience coordinating field‑based operatives or suppliers
- Confidence handling customer queries, escalations or complaints
Why join us
This role sits at the heart of an established and growing operation where you can make a visible difference every day. You will help shape the guest and homeowner experience, support improvements in how we operate and build on the strong service culture already in place. If you care about great service, enjoy leading people and take pride in high‑quality operational delivery, we would love to hear from you.
Property Service Manager employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your line management experience and how you've successfully coordinated teams in the past. Confidence is key!
✨Tip Number 3
Be ready to share specific examples! When discussing your experience, think of situations where you’ve improved service standards or resolved guest complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Property Service Manager position!
We think you need these skills to ace Property Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your line management experience and any relevant operational roles you've had. We want to see how you can lead and support a team like ours!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property services and how your background aligns with our values. Show us your enthusiasm for improving guest experiences and leading a team.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate a collaborative approach, so let that come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Travel Chapter
✨Know Your Stuff
Make sure you understand the ins and outs of property services, especially in housekeeping and maintenance. Brush up on your knowledge about guest readiness and how to handle operational demands, as these are key aspects of the role.
✨Showcase Your Leadership Skills
Be ready to discuss your line management experience. Prepare examples of how you've successfully led teams, managed performance, and contributed to recruitment and training. This will demonstrate your capability to lead the Property Services team effectively.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, like handling guest complaints or coordinating multiple tasks. Practise your responses to show how you would maintain high standards and ensure service improvements.
✨Emphasise Collaboration
Highlight your ability to build positive relationships across teams. Be prepared to discuss how you've worked with different stakeholders in the past to improve service delivery and enhance the guest experience.