At a Glance
- Tasks: Deliver exceptional customer service across multiple channels in a fast-paced environment.
- Company: Join Wheatley Solutions, a leader in customer service excellence.
- Benefits: Competitive salary, pension scheme, generous leave, and wellness support.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and digital skills.
The predicted salary is between 26775 - 29000 £ per year.
Wheatley Solutions is looking for a Customer Service Advisor. The salary is SCP 23 – 26 (£32,458 - £35,620) per annum pro rata. This is a permanent/temporary position with full-time hours of 35 hours per week, working five days over seven, Monday to Sunday, between the hours of 08.00am and 10.00pm. Part-time hours are also available. The location is Glasgow - Lipton House, 170 Crown Street, Glasgow, G5 9XD.
Are you passionate about delivering exceptional customer service? Do you have excellent IT skills and the ability to adapt to change and thrive in a digital environment? Come and join Wheatley Solutions as a Customer Service Advisor.
About the role
This is an opportunity to join a highly motivated and experienced team who deliver a wide range of services to our customers in a multi-channel environment, from telephony to online SMS Webchat and email. The primary role of the post is to provide a professional, consistent and outstanding level of customer service in a fast-paced environment. You will be required to respond to customer queries through a variety of channels but primarily over the telephone, ensuring that the query is fully resolved at the first point of contact or by referral to a specialist team.
The role covers all aspects of the service, with enquiries ranging from diagnosing and ordering repairs to providing general housing advice and taking payments. While operating across the full breadth of customer services, there will be a particular focus on supporting Lowther customers, with an emphasis on factored homeowners. This includes delivering a responsive, high-quality service that recognises the specific needs and complexities associated with factoring arrangements. We also support our customers to access the wealth of wraparound services available to help improve their lives, well-being and much more.
Who are we looking for?
We want individuals who excel in customer service, who are always striving to go above and beyond for customers and have excellent transferrable skills that will help our Customer First Centre achieve the highest levels of standards and performance. You must have experience in dealing with customers, be able to understand their needs, have excellent communication skills and be computer literate with strong digital knowledge.
The benefits we offer
- A rewarding career with a competitive salary;
- Access to a contributory pension scheme;
- Excellent leave entitlements;
- Enhanced maternity, paternity, adoption and shared parental leave;
- Contributions towards dental, optical, driving lessons and more;
- Access to staff inclusion networks promoting an inclusive workplace;
- 24/7 access to our employee assistance programme.
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings to our organisation. It is important our teams represent the communities we serve, and we welcome applications from any underrepresented groups.
Closing date: Friday 7th of August. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact us.
Customer Service Advisor in Glasgow employer: The Wheatley Group
Wheatley Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including a contributory pension scheme and enhanced leave entitlements. Located in Edinburgh, our inclusive work culture fosters diversity and encourages all team members to contribute their unique perspectives, ensuring a supportive environment where you can thrive in your customer service career.
