At a Glance
- Tasks: Deliver exceptional customer service and manage online shop enquiries.
- Company: Join a leading recruitment consultancy with a personal touch.
- Benefits: Competitive salary, healthcare, pension, and early Friday finishes.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Be the voice of a superb brand and enhance customer experiences.
- Qualifications: Customer service experience, strong communication, and attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a professional, customer-focused Customer Service & E-Commerce Coordinator to deliver an exceptional experience for our online customers.
Representing a superb brand with great products, you will be the first point of contact for customers, providing knowledgeable, friendly and efficient support throughout their purchasing journey.
This role requires excellent communication skills, strong attention to detail and the ability to manage multiple tasks while maintaining the highest standards of customer care.
Salary is highly competitive, benefits are plentiful including company pension, healthcare scheme and an early finish on Friday afternoons.
Key Responsibilities
- Deliver outstanding customer service for all online shop enquiries.
• Manage and respond to Live Chat and chatbot enquiries, including
- Delivery updates
- Sample requests
- Order tracking and non-delivery queries
- Product information and recommendations
- Product faults and after-sales support
- Escalate complex enquiries by contacting customers directly via telephone when required to provide a personalised service.
- Process online orders by transferring orders from the e-commerce platform into the company's internal order management system.
- Monitor and follow up on outstanding orders, liaising with couriers and transport providers to resolve delivery issues promptly.
- Complete all associated administration accurately and efficiently.
- Work closely with internal departments including Marketing, Finance and Transport to ensure a seamless customer experience.
- Collect and monitor customer reviews and feedback, helping to identify opportunities to continually improve the customer journey.
- Maintain professionalism and consistency across all customer communications.
Skills & Experience
- Previous experience in customer service, preferably within e-commerce, though a good character and personality to suit the brand would be perfect.
- Excellent written and verbal communication skills.
- A user of live chat platforms would be preferable, though we’d look at good email and telephone support experience.
- Strong administration and organisational skills with exceptional attention to detail.
- Comfortable working with ordering and CRM systems or databases.
- A proactive, solutions-focused approach with the ability to resolve customer issues efficiently.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- Professional, positive and customer-centric attitude.
What We're Looking For
The ideal candidate is passionate about delivering exceptional customer service and understands the importance of creating a strong and memorable customer experience.
You will take pride in resolving enquiries efficiently, building customer relationships and ensuring every interaction reflects the quality and reputation of our products and brand.
To apply now, send cv to info@squarepegassociates. co. uk
Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.
About Square Peg Associates
At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England.
Our approach is personal and tailored to each candidate.
We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level.
Before representing any candidate to our esteemed client base, we build strong relationships with them.
If you’re interested in exploring our current vacancies, visit our website at Squarepegassociates. co. uk.
Customer Service & E-Commerce Co-ordinator in Accrington employer: Square Peg Associates
Square Peg Associates is an excellent employer, offering a supportive and hands-on work environment that fosters professional growth and development. With a diverse client base and opportunities for career progression, employees can expect to enhance their skills while enjoying benefits like flexible working hours, free parking, and a company pension. Located in Bolton, this role provides a unique chance to engage directly with clients across various sectors, making it a rewarding place for ambitious individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & E-Commerce Co-ordinator in Accrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Square Peg Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Square Peg Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & E-Commerce Co-ordinator in Accrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Square Peg Associates:Your cover letter is your chance to shine! Tell us why you want to work at Square Peg Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Square Peg Associates!
How to prepare for a job interview at Square Peg Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
