Job brief
Are you a tech-savvy engineer who loves solving complex problems and working with cutting-edge IoT technology?
Our client is a global innovator in smart physical security and IoT solutions, where seamless hardware-software integration is a core competitive advantage. They believe that high-standard technical support is a key differentiator in winning customer trust.
To empower local sales teams and deliver reliable pre-sales and project support, they are recruiting a dedicated Technical Support Engineer based in the UK. In this role, you will design customized solutions, conduct compelling product demonstrations, and author professional technical documentation for high-profile B2B security projects. As a vital bridge between the local market and the global R&D center, fluency in both English and Mandarin is required.
What's in it for You?
- Competitive salary and benefits package.
- Hands-on experience with next-generation smart building and IoT technologies.
- Continuous professional development and cross-cultural career growth opportunities.
Responsibilities
- Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
- Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
- Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
- Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
- Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.
Requirements
- Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
- Prior experience in testing or technical support roles is a plus.
- Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
- Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.
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Technical Support Engineer – (IoT & Smart Security | Mandarin Speaking) in Manchester employer: Shanghai BSF Human Resources Co., Ltd
As a leading player in the food delivery sector, our company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from comprehensive training programs, opportunities for career advancement, and a vibrant culture that values diversity and inclusion, particularly in our UK office where bilingual skills are highly regarded. Join us to be part of a dynamic team dedicated to delivering excellence in service while enjoying the unique advantages of working in a culturally rich and fast-paced market.
Contact Details:
Shanghai BSF Human Resources Co., Ltd Recruitment Team
