Salary - £43,994
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Internal Secondment
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
We have a great opportunity for a Monitoring and Control Technical Support Engineer to join our Monitoring and Control Operations team in providing early diagnostic and Technical decision making and an overview of the Water Process system on a 24/7 basis within the ICC. You will also carry out technical triage on escalated system alarms/events that the remote monitoring controllers have initially triaged but require further investigation.
Accountabilities & Responsibilities
- Act as the escalation point for remote monitoring controllers, providing technical triage for system alarms and events requiring advanced analysis.
- Conduct detailed technical triage escalated alarms and events, perform remote interventions on water process assets following set procedures and carry out trend analysis on recurring alarms
- Work closely with the monitoring and control operations manager to ensure quality assurance, coordinate with area operational teams and manage day to day inquiries via dedicated mailboxes.
- Provide technical support, coaching and guidance to remote monitoring controllers and scheduling analysts particularly during high-demand periods
- Conduct alarm and event investigations, support alarm reduction initiatives, generate reports as requested and adjust system alarm responses during out-of-hours periods when necessary.
Technical Skills & Experience
- Significant water process technical knowledge & Operational experience on water production line environments.
- Effective communication skills able to including the ability to guide team members when describing complex technical information clearly.
- Good understanding and working knowledge of all required systems i.e. STS/RATS/SAP/Click/INS etc.
- Good level understanding of the regulatory and legislative framework surrounding the water or wastewater business.
- Strong analytical skills and the ability to drive solutions to a wide range of technical problems, whilst also knowing when to stop and ask for help from support colleagues.
This role may not be eligible for the visa sponsorship
Qualifications
- Education, ideally to HNC level (or equivalent) or be willing to study for this in role
- Licenced operator to remotely control Wholesale assets demonstrated through qualification and accreditation or work towards this.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Monitoring and Control Technical Support Engineer in Warrington employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
