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- Tasks: Support and supervise Night Porters, ensuring safety and excellent customer service.
- Company: Join Scape, a global brand in premium accommodation with a vibrant culture.
- Benefits: Competitive salary, gym access, generous holiday, and career progression opportunities.
- Other info: Flexible night shifts with great team socials and employee recognition.
- Why this job: Be part of a passionate team delivering the ultimate living experience for students.
- Qualifications: Experience in customer service and ability to lead and train others.
The predicted salary is between 30000 - 40000 £ per year.
OPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV.
Location: Working across our London sites.
Hours: Night shifts, 4 on / 4 off 8pm - 7am.
Salary: Starting salary, salary increases with length of service.
The role: As a Senior Night Porter you will support our Night Porters across our London sites, setting the right example in customer service and behaviour throughout the night shifts and ensuring resident and building safety is maintained across the sites. You will either be travelling between sites or covering a shift on site.
Main responsibilities include:
- Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites.
- Supporting, training, and supervising new and existing Night Porters across Scape sites.
- Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites.
- Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.
- Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice.
- Leading by example and acting as a role model for Scape Night Porters.
- Providing flexibility and covering Night Porter shifts across the sites as and when required.
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks.
- Raising maintenance requests for students and identifying general building maintenance.
- Reporting incidents and accidents to your manager / General Managers / Residence Managers.
- Keeping accurate records and completing handovers where required.
- Responding to and logging enquiries, working with your General Manager / Residence Manager where needed.
- Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution.
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.
- Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.
- To undertake any other duties as and when required that are commensurate with the role.
About you:
- Flexibility in locations and available to work across all Scape sites including but not limited to Shoreditch, Wembley, Guildford.
- Trustworthy and responsible, able to set the right example to other Night Porters.
- Organised, flexible and dedicated.
- Excellent communication skills and a professional manner alongside a passion for excellent service.
- Dependable, enthusiastic and works well within a team.
- Approachable and prepared to have open and supportive communication with our residents.
- Ability to lead, motivate and train other Night Porters.
- To have extensive experience working nights on a lone working basis.
- To have worked in a front of house role, demonstrating exceptional customer service.
- Competent with Microsoft Office and experienced with learning new systems.
Onboarding requirements:
- Any offers will be subject to 3 years of satisfactory references and satisfactory DBS check.
- This role requires a driving license and suitable vehicle.
- This is a night working role, the candidate must have the ability to remain alert throughout the shift.
Why join Scape? As a Senior Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
Our range of employee benefits include:
- Increasing salary & holiday with length of service.
- Birthday day off.
- £150 for recommending a friend to Scape.
- Access to our onsite gyms.
- Employee Assistance Programme (EAP).
- Employee of the month awards.
- Annual exceptional performance awards.
- Access to our Cycle to Work & Tech Scheme.
- Long service award for our loyal employees.
- Maternity + Paternity benefits.
- Career progression and development opportunities.
- Overtime and the opportunity to work across Scape sites.
- Enrolment onto the Scape Pension Scheme.
- Team socials!
If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.
Senior Night Porter in London employer: Scape
Contact Detail:
Scape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Night Porter in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Scape on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing Scape inside out. Familiarise yourself with their values, services, and what makes them stand out in the accommodation game. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've handled tough situations or gone above and beyond for customers. Scape loves a team player who can keep residents happy!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Night Porter in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Night Porter role. Highlight any previous experience in customer service or night shifts, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working at Scape. Share specific examples of how you've provided excellent service in the past and how you can contribute to our mission of delivering the best living experience.
Showcase Your Flexibility: Since the role requires working across various sites, emphasise your flexibility and willingness to adapt. Let us know if you have experience working in different environments or with diverse teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Scape family!
How to prepare for a job interview at Scape
✨Know the Role Inside Out
Before your interview, make sure you have a solid understanding of what a Senior Night Porter does at Scape. Familiarise yourself with the responsibilities listed in the job description, such as supporting and training other Night Porters, maintaining safety protocols, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Night Porter, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully trained or motivated team members. Highlight your ability to communicate effectively and build rapport with both staff and residents, as this is crucial for the role.
✨Demonstrate Flexibility and Reliability
Scape values dependability and flexibility, especially since the role involves working across various sites. Be ready to discuss your availability and willingness to adapt to different locations and shifts. Share any previous experiences where you've had to be flexible in your work schedule or responsibilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how Scape supports its employees' growth. This not only shows your interest in the company but also helps you determine if it's the right fit for you.