At a Glance
- Tasks: Provide excellent service to guests, manage late check-ins, and ensure hotel safety.
- Company: Join The Mitre, a stunning riverside hotel near Hampton Court Palace.
- Benefits: Competitive pay, flexible hours, team meals, and generous holiday allowance.
- Other info: Access to training, discounts, and fun team events.
- Why this job: Be part of an exciting adventure in hospitality with real growth opportunities.
- Qualifications: A passion for customer service and a proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a fabulous Night Porter /Late Receptionist to join our Front Desk team at The Mitre, Hampton Court. Our 40-bedroom hotel has been transformed into glamorous restaurants, cocktail bars, enchanting river terraces, an orangery, an all-day café, and even a quirky library for the most curious. Nestled on the banks of the Thames beside Hampton Court Palace, The Mitre offers riverside elegance just 40 minutes from Central London.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 3.
You will:
- Provide limited food and drinks service to resident guests after hours.
- Check in any late arrivals and keep all Front of House areas clean and tidy.
- Ensure the hotel is locked up and all is safe and secure.
- Some minor admin/clerical duties including evening report daily.
- Be the responsible Person and enforce fire safety procedures.
- Liaise with emergency services where necessary.
- Set up breakfast for the hotel guests.
- Maintain a professional and high-quality service environment at all times.
- Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
- Show initiative and problem-solving capabilities.
- Assist the day teams with preparation required for a successful operation.
- Monitor and maintain safety compliance standards to adhere to current legislation.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.
So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Night Porter in East Molesey employer: The Mitre Hotel
At The Mitre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Located beside the picturesque Hampton Court Palace, our hotel provides not only competitive salaries and generous benefits but also personalised training and clear career progression opportunities. With flexible scheduling, team recognition programmes, and unique perks like discounted stays and industry trips, we ensure our Night Porters thrive in a supportive environment while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in East Molesey
✨Tip Number 1
First things first, make sure you know the ins and outs of The Mitre. Research the hotel’s vibe, its restaurants, and what makes it special. When you walk in for your interview, you want to show that you’re not just another candidate but someone who genuinely gets the place.
✨Tip Number 2
Dress to impress! Since The Mitre is all about luxury and elegance, your appearance should reflect that. Go for a polished look that shows you take pride in yourself and understand the high standards expected in hospitality.
✨Tip Number 3
Be ready to showcase your problem-solving skills. As a Night Porter, you’ll need to handle various situations on your own. Think of examples from your past experiences where you’ve dealt with challenges effectively, and be prepared to share them during your chat.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at The Mitre!
We think you need these skills to ace Night Porter in East Molesey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of charm and warmth that reflects our hospitality style.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like problem-solving and customer service abilities.
Keep It Professional:While we love a bit of personality, remember to keep your application professional. Use clear language, check for typos, and ensure it’s well-structured to make a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at The Mitre Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Mitre and its offerings. Familiarise yourself with the hotel’s amenities, dining options, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to the guest experience.
✨Dress to Impress
Since the role requires a polished appearance, make sure to dress smartly for your interview. Opt for professional attire that reflects the elegance of the hotel. A well-groomed look will demonstrate your understanding of the hospitality industry and the standards expected at The Mitre.
✨Showcase Your Problem-Solving Skills
As a Night Porter, you'll need to handle various situations independently. Prepare examples from your past experiences where you've successfully resolved issues or dealt with complaints. Highlighting your initiative and problem-solving capabilities will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the hotel's future plans. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it leaves a positive impression on the interviewers!
