At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join the vibrant Renaissance London Heathrow, a stylish hotel with amazing runway views.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the growing Arora group.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and experience in a similar role within a 4-star hotel.
The predicted salary is between 30000 - 40000 £ per year.
About us... With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do... Reception Managers in our stylish hotel ensure the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay. Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests' needs and brand standards. Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. Implement sales, marketing and rates policies as defined by the Revenue Manager. Deal with any guest concerns promptly, attentively and efficiently. Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. Coach, train, and support the team to provide consistently high standards, while continually looking to improve. Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you... Strong leadership and motivational abilities. Excellent attention to detail and drive to maintain high standards. Strong communication, interpersonal and organisational skills. Proven experience of managing, coaching and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. Good working knowledge of Opera PMS and Microsoft Office. High standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Manager in London employer: RLH
Renaissance London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in their roles. The hotel's commitment to growth provides ample opportunities for career advancement, making it an ideal workplace for those seeking a rewarding and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RLH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RLH
Don't be shy about reaching out to RLH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RLH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RLH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
