At a Glance
- Tasks: Maximise sales and build a loyal client base at Harrods while delivering exceptional customer service.
- Company: Alfred Dunhill, a luxury brand with a rich heritage since 1893.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Diverse culture that values empathy, curiosity, and integrity.
- Why this job: Join a creative team and make a real impact in the luxury retail industry.
- Qualifications: Experience in retail, especially luxury goods, and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
HOW WILL YOU MAKE AN IMPACT?
To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.
- Sales: To achieve individual sales and KPIs targets set by Store Manager. Develop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio. Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives. Assist in coordinating in-store promotional events. Develop relationship with Harrods personal shopper team to create new sales opportunities.
- Customer Service: Exceed customer expectations by providing innovative, exceptional service. Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data. Maintain stock in optimal condition. Handle exchanges and special requests. Develop and maintain good internal communication with other Dunhill stores and Head Office. Effectively and efficiently handle customer complaints in line with company policy.
- Administration: Accurately follow all systems and procedures in accordance to Company's policies. Ensure all forms and procedures are used correctly, following through to completion.
- Communication: Utilize all available forms of communication to ensure collaboration. Stay informed of all company communications.
- Health & safety: Adhere to all company rules and HSE legislation.
- Compliance: Adhere to company and Harrods store security procedures. Know how to use tagging and other security systems. Participate in all audits and counts. Assist in minimizing shrinkage.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality).
- Demonstrated understanding of the luxury market and its nuances.
- Sound product knowledge, ideally with experience selling high-value goods.
- Proficiency in using POS systems.
- Familiarity with retail inventory management software.
- Basic understanding of CRM systems.
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels.
- Articulate and well-mannered, with a polished and professional personal presentation.
- Strong interpersonal skills and the ability to build rapport with customers quickly and effectively.
- Ability to represent the Alfred Dunhill brand effectively and with confidence.
- Ability to work both independently and as part of a team.
- Ability to handle customer complaints and resolve issues professionally and efficiently.
- Ability to work under pressure and meet deadlines.
- Proactive and solution-oriented approach to problem-solving.
- Strong organizational and time management skills.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team.
- Interview with the Hiring Manager.
- Interview with the Senior HR Manager.
Senior Client Advisor - Harrods in London employer: Richemont
At Richemont, we pride ourselves on being an exceptional employer, offering a dynamic work environment where customer service excellence is at the heart of our mission. Our Customer Service Associates enjoy a supportive team culture that fosters collaboration and personal growth, alongside opportunities for professional development within the luxury watch industry. Located in a vibrant area, we provide our employees with a unique chance to engage with prestigious brands while ensuring client satisfaction and loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Harrods in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Richemont, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Richemont!
We think you need these skills to ace Senior Client Advisor - Harrods in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Richemont, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Richemont and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Richemont that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Richemont
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
