At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in luxury retail.
- Company: Join Aurélien, a Smart Luxury menswear brand known for quality and craftsmanship.
- Benefits: Competitive salary, commission opportunities, employee discounts, and growth within a global brand.
- Other info: Dynamic environment with opportunities for personal initiative and career development.
- Why this job: Be a trusted ambassador for luxury menswear and influence a collaborative team.
- Qualifications: Experience in luxury retail, strong service skills, and a passion for menswear.
The predicted salary is between 33750 - 41250 £ per year.
Aurélien is a Smart Luxury menswear brand shaped by Mediterranean ease, timeless design and a considered approach to craftsmanship. Our collections feature natural materials and thoughtful details, designed for clients who value quality and understated confidence over obvious display.
At our London flagship in Knightsbridge, we want every client to feel welcome, understood and well advised. We are looking for an experienced Client Advisor who can deliver this experience consistently and help others do the same.
The Role
As a Senior Client Advisor, you will combine strong personal sales performance with a thoughtful approach to client relationships and a positive influence on the wider team. You will be a trusted ambassador for Aurélien, able to understand what a client needs, communicate the value of the collection and build relationships that extend beyond a single visit. You will also support the development of other team members through your example, product knowledge and day-to-day collaboration.
Key Responsibilities
- Client experience and sales: Offer personal, considered advice on fit, styling and product selection. Understand each client’s needs and deliver commercially strong results through service and expertise rather than pressure.
- Client portfolio development: Build and maintain a loyal client base by remembering preferences, keeping in touch appropriately and recognising opportunities to provide relevant recommendations.
- Clienteling and CRM: Maintain accurate client profiles and carry out personalised follow-up in line with store practices. Contribute to wider clienteling initiatives and appointments.
- Product expertise: Develop confident knowledge of materials such as suede, cashmere, merino wool and fine leather, as well as product fit, care and craftsmanship. Share this knowledge in a clear and engaging way.
- Commercial contribution: Take ownership of personal performance and understand the store’s key objectives. Look for opportunities to improve conversion, transaction value and the overall client experience.
- Team support and mentoring: Share knowledge, support newer colleagues and demonstrate the service, selling and operational standards expected across the store.
- Store standards: Help maintain excellent visual presentation, product organisation and a considered store atmosphere throughout the trading day.
- Operational responsibility: Support deliveries, stock organisation and other daily routines, recognising that reliable execution is part of a premium client experience.
What We’re Looking For
- Experience in premium or luxury retail, typically two to three years or more, with a clear record of strong service and sales.
- Evidence of building client relationships and following through consistently. An existing client portfolio is an advantage, but not essential.
- Commercial confidence, sound judgement and the ability to recommend products naturally without being pushy.
- Strong product curiosity and an interest in menswear, materials, fit and craftsmanship.
- The maturity to support colleagues and lead by example while remaining approachable and collaborative.
- Clear communication and attention to detail.
- Fluent English. Additional languages are an advantage in serving an international clientele.
What We Offer
- Competitive base salary with attractive commission opportunities.
- An employee discount on Aurélien products.
- Opportunities to develop within a growing international brand.
- A collaborative retail environment that values service, craftsmanship and personal initiative.
Senior Client Advisor in London employer: Aurélien
Aurélien is an exceptional employer that embodies the spirit of Smart Luxury, offering a refined and inspiring workplace culture in the heart of Knightsbridge. As an Assistant Store Manager, you will benefit from competitive salaries, performance-based bonuses, and significant growth opportunities within a rapidly expanding luxury maison. Join a passionate team dedicated to excellence and client experience, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Aurélien, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Aurélien!
We think you need these skills to ace Senior Client Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Aurélien, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Aurélien and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Aurélien that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Aurélien
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
