Service Coordinator in North East

RA Dalton offers a competitive salary package along with additional benefits including:

• Private medical insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit-Sharing Scheme
• Company Events
• Free parking / On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

You will be part of a dynamic team that values collaboration, accuracy and a supportive working environment.

We are seeking a motivated and dependable Service Coordinator to join the RA Dalton team in Crook. In this role, you will play a key part in planning and scheduling maintenance, repairs and servicing activities, ensuring efficient use of resources and excellent service delivery to our clients. You will liaise closely with both clients and field engineers, manage the service calendar and respond proactively to changing priorities, helping to maintain high operational standards across our wastewater services.

RA Dalton Ltd is the national leader in off‑mains drainage solutions. While proud of our heritage as a family‑run business, we continue to grow and innovate across the UK. Our employees are at the heart of everything we do, and this role offers the chance to join a dedicated, professional and friendly office team within a business that values quality, reliability, and teamwork.

General Responsibilities

• Collaborate with the service team to plan and schedule maintenance, repairs, and servicing appointments for our clients.
• Efficiently manage and organise the service calendar to ensure optimal allocation of resources and minimise downtime.
• Communicate with clients to arrange suitable service appointment times and provide relevant information regarding the servicing process.
• Monitor service requests and prioritise urgent or time‑sensitive tasks accordingly.
• Coordinate with field service engineers to ensure they have all the necessary information and resources for each appointment.
• Update and maintain the service database, documenting all relevant details related to service appointments, client information, and service history.
• Address any scheduling conflicts or unforeseen changes in a prompt and effective manner.

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.

Requirements & Skills

• Proven experience in scheduling, planning, or coordination roles.
• Strong organisational skills with the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, to interact with clients and internal teams effectively.
• Proficiency in using scheduling software, databases, and other relevant tools.
• Problem‑solving aptitude to address unforeseen challenges in scheduling and adapt to changing circumstances.
• Attention to detail to maintain accurate records and provide precise information to the service team.
• A positive and proactive attitude, with the ability to work well under pressure.

Are you a highly organized and detail‑oriented professional with strong time management skills and the ability to thrive in a fast‑paced environment? Do you enjoy coordinating schedules, managing priorities and ensuring the smooth delivery of services? Join us as a Servicing Coordinator and play a crucial role in maintaining our commitment to excellence and customer satisfaction! Apply now and become a valued member of our dedicated team.

Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the Service Coordinator position. Send your application to: recruitment@radalton.co.uk

Join us at RA Dalton Ltd and play a key role in supporting our reputation for quality, reliability, and excellent customer service. RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Service Coordinator position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.