At a Glance
- Tasks: Coordinate maintenance and service schedules, ensuring top-notch delivery for our clients.
- Company: Join RA Dalton Ltd, a leader in off-mains drainage solutions with a family-run vibe.
- Benefits: Enjoy competitive pay, private medical insurance, pension plans, and professional growth opportunities.
- Other info: Join a supportive environment with excellent career development and company events.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Experience in scheduling or coordination, strong organisational and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
RA Dalton offers a competitive salary package along with additional benefits including:
- Private medical insurance
- Company Pension Plan
- Bonus Scheme / Annual Profit-Sharing Scheme
- Company Events
- Free parking / On-site parking
- Workwear provided
- Training and development
- Opportunities for professional growth
You will be part of a dynamic team that values collaboration, accuracy and a supportive working environment.
We are seeking a motivated and dependable Service Coordinator to join the RA Dalton team in Crook. In this role, you will play a key part in planning and scheduling maintenance, repairs and servicing activities, ensuring efficient use of resources and excellent service delivery to our clients. You will liaise closely with both clients and field engineers, manage the service calendar and respond proactively to changing priorities, helping to maintain high operational standards across our wastewater services.
RA Dalton Ltd is the national leader in off‑mains drainage solutions. While proud of our heritage as a family‑run business, we continue to grow and innovate across the UK. Our employees are at the heart of everything we do, and this role offers the chance to join a dedicated, professional and friendly office team within a business that values quality, reliability, and teamwork.
General Responsibilities
- Collaborate with the service team to plan and schedule maintenance, repairs, and servicing appointments for our clients.
- Efficiently manage and organise the service calendar to ensure optimal allocation of resources and minimise downtime.
- Communicate with clients to arrange suitable service appointment times and provide relevant information regarding the servicing process.
- Monitor service requests and prioritise urgent or time‑sensitive tasks accordingly.
- Coordinate with field service engineers to ensure they have all the necessary information and resources for each appointment.
- Update and maintain the service database, documenting all relevant details related to service appointments, client information, and service history.
- Address any scheduling conflicts or unforeseen changes in a prompt and effective manner.
The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.
Requirements & Skills
- Proven experience in scheduling, planning, or coordination roles.
- Strong organisational skills with the ability to handle multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, to interact with clients and internal teams effectively.
- Proficiency in using scheduling software, databases, and other relevant tools.
- Problem‑solving aptitude to address unforeseen challenges in scheduling and adapt to changing circumstances.
- Attention to detail to maintain accurate records and provide precise information to the service team.
- A positive and proactive attitude, with the ability to work well under pressure.
Are you a highly organized and detail‑oriented professional with strong time management skills and the ability to thrive in a fast‑paced environment? Do you enjoy coordinating schedules, managing priorities and ensuring the smooth delivery of services? Join us as a Servicing Coordinator and play a crucial role in maintaining our commitment to excellence and customer satisfaction! Apply now and become a valued member of our dedicated team.
Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the Service Coordinator position. Send your application to: recruitment@radalton.co.uk
Join us at RA Dalton Ltd and play a key role in supporting our reputation for quality, reliability, and excellent customer service. RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This job description is intended to convey information essential to understanding the scope of the Service Coordinator position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.
Service Coordinator in North East employer: RA Dalton Ltd
RA Dalton Ltd is an exceptional employer located in Crook, offering a supportive and collaborative work environment where employees are valued at every level. With competitive salaries, comprehensive benefits including private medical insurance and a pension plan, as well as ample opportunities for professional growth and development, joining our dynamic team as a Service Coordinator means being part of a family-run business that prioritises quality, reliability, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RA Dalton Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RA Dalton Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RA Dalton Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RA Dalton Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RA Dalton Ltd!
How to prepare for a job interview at RA Dalton Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
