At a Glance
- Tasks: Provide top-notch customer service and manage freight operations smoothly.
- Company: Dynamic logistics company based in Newcastle with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday work schedule, and opportunities for growth.
- Other info: Fast-paced environment with strong potential for career advancement.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in logistics or supply chain and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
To provide a high level of customer service to clients by managing customer enquiries, tracking shipments, resolving issues, and coordinating with internal departments and external suppliers to ensure the smooth movement of freight.
The role acts as a key point of contact for customers and supports the delivery of excellent service across air, sea, road and customs operations.
Mon to Fri Salary 26-36k depending on experience, Location Newcastle
Duties Include
- Act as the primary point of contact for allocated customers.
- Respond to customer enquiries promptly and professionally.
- Provide accurate shipment updates and status reports.
- Handle customer complaints and service issues, ensuring timely resolution.
- Build and maintain strong customer relationships.
- Ensure customer requirements are understood and communicated effectively to operational teams.
- Monitor shipments from collection through to final delivery.
- Liaise with airlines, shipping lines, hauliers, customs brokers and overseas agents.
- Proactively identify and communicate delays or service issues.
- Support import, export and domestic freight operations as required.
- Ensure all customer instructions are accurately recorded and actioned.
- Maintain accurate records within the company operating system.
- Prepare and distribute reports, shipment documentation and KPI data as required.
- Ensure compliance with company procedures, customer SOPs and regulatory requirements.
- Support billing processes by ensuring shipment information is complete and accurate.
- Work closely with Operations, Customs, Warehouse and Sales teams.
- Participate in customer review meetings where required.
- Support continuous improvement initiatives to enhance service levels.
- Escalate service concerns and risks to management appropriately.
- Key Skills
- Previous experience within freight forwarding, logistics or supply chain.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Ability to prioritise workload in a fast-paced environment.
- Good attention to detail and accuracy.
- Proficient in Microsoft Office applications.
- Experience of airfreight, ocean freight or road freight operations.
- Knowledge of customs procedures and international shipping documentation.
- Experience using freight forwarding operating systems.
- #J-18808-Ljbffr
Customer Service Coordinator in North East employer: Confidential
As a leading employer in the data centre operations sector, we offer an exceptional work environment that prioritises employee growth and development. Our collaborative culture fosters innovation and accountability, while our commitment to safety and operational excellence ensures that you will be part of a team that values your contributions. With opportunities for international travel and the chance to lead critical operations across the EMEA region, this role provides a unique platform for impactful leadership and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in North East
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Confidential and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Confidential!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Confidential keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Service Coordinator in North East
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Confidential:This is your chance to really connect with the team at Confidential. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Confidential
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Confidential.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Confidential that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Confidential. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
