At a Glance
- Tasks: Provide technical support for bespoke software and solve customer issues via phone, email, and chat.
- Company: Join a growing tech business known for its innovative software solutions and customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, ongoing training, and career progression opportunities.
- Other info: Collaborate with developers and contribute to service improvements in a dynamic environment.
- Why this job: Be part of an exciting growth phase and make a real difference in customer experiences.
- Qualifications: Two years in technical support, strong troubleshooting skills, and knowledge of Microsoft technologies.
R13 Recruitment are on the search for an IT Software support professional to join a growing tech business during a period of exciting growth.
This is a brand-new opportunity to join an established support team due to ongoing growth, providing technical assistance to customers for a bespoke software, supporting clients across the UK.
You'll be responsible for handling incoming support requests, investigating issues and guiding customers through solutions across phone, email and chat channels.
It's a great opportunity for someone with previous technical support experience who enjoys problem-solving, communicating with customers and developing their technical knowledge within a specialist software environment.
The Company
An established technology business specialising in software solutions, development and technical support.
Working with a range of professional services clients, the business combines technical expertise with a strong focus on customer service and long-term relationships.
- Your Benefits
- Hybrid working, with three days working from home.
- Two days per week in the office following initial onboarding.
- Initial training and ongoing technical development.
- Opportunity to work closely with an in-house development team.
- Further progression opportunities as your experience develops.
- 25 days holiday + bank holidays + birthday off
- Pension scheme
- Car parking
- The Day to Day
- Providing technical support to customers across a specialist software platform.
- Managing incoming queries through phone, email and chat functions.
- Logging, prioritising and resolving support tickets.
- Investigating software issues and identifying appropriate solutions.
- Supporting Microsoft-based systems and Azure environments.
- Explaining information clearly to customers with varying levels of technical knowledge.
- Liaising with internal developers to investigate and resolve more complex issues.
- Carrying out system administration and configuration tasks where required.
- Maintaining accurate records and keeping customers updated.
- Identifying recurring issues and contributing to service improvements.
- Supporting software updates, releases and testing activities.
- You Will Have
- At least two years' experience in a technical support role (software-based).
- Experience supporting software, applications or business systems.
- Knowledge of Microsoft technologies and Azure.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- The ability to explain technical concepts to non-technical users.
- Confidence managing multiple queries and prioritising workloads.
- A customer-focused approach and a genuine interest in helping others.
- Familiarity with ticketing systems such as Halo would be beneficial.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment.
If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving.
Applications without this information may not be considered further
Software Support Analyst in Norwich employer: R13 Recruitment
Join a leading UK manufacturer renowned for its commitment to quality and innovation as a Customer Operations Manager, where you will benefit from a competitive salary, comprehensive benefits package, and a clear progression pathway to senior leadership. With a strong focus on employee development, you will receive structured mentorship and direct exposure to executive decision-making, all within a collaborative and supportive work culture that values your contributions to shaping the future of customer operations and logistics. Located just outside Thetford, this role offers the unique advantage of being part of a fast-paced environment that actively invests in its people and operations, ensuring meaningful career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Norwich
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at R13 Recruitment or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to R13 Recruitment.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like R13 Recruitment.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like R13 Recruitment that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Analyst in Norwich
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at R13 Recruitment.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at R13 Recruitment and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at R13 Recruitment
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If R13 Recruitment uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
