At a Glance
- Tasks: Manage and drive successful customer contract renewals in a dynamic SaaS environment.
- Company: Join Proactis, a global leader in cloud-based procurement solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and customer success.
- Why this job: Make a real impact by strengthening customer relationships and driving business growth.
- Qualifications: Strong commercial awareness and excellent stakeholder management skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Proactis: Proactis Ltd is a global software company that provides cloud-based Source-to-Pay (S2P) procurement and spend management solutions through a Software-as-a-Service (SaaS) model. Its platform enables organisations to digitally manage and automate the entire procurement lifecycle, including supplier sourcing, tendering, purchasing, invoice processing, and payment, within a single integrated system. By centralising procurement and finance activities, Proactis helps organisations improve operational efficiency, strengthen financial control, ensure compliance, and gain greater visibility over organisational expenditure. The SaaS delivery model allows customers to securely access the system via the cloud, reducing the need for internal IT infrastructure while benefiting from scalability and regular updates. Proactis primarily serves service-led and regulated sectors, including public sector bodies, housing associations, financial services, education, and professional services, where effective spend control, transparency, and supplier management are essential.
Job Purpose: Renewal Manager at Proactis Ltd is responsible for managing and driving the successful renewal of customer contracts across the company’s procurement SaaS portfolio. This role plays a critical part in retaining revenue, strengthening customer relationships, and identifying opportunities for growth within the existing client base. Working closely with Customer Success, Sales, and Account Management teams, the Renewal Manager ensures a proactive and structured approach to renewals, focusing on delivering value to customers and minimising churn. The role requires strong commercial awareness, stakeholder management skills, and the ability to analyse customer usage and engagement to support renewal conversations.
The Renewal Manager will own the end-to-end renewal lifecycle, including forecasting, pricing alignment, contract negotiation, and closing renewals in line with company targets. They will also act as a key point of contact for customers approaching renewal, ensuring a seamless and positive experience while reinforcing the value of Proactis solutions. Success in this role requires a customer-centric mindset, strong organisational skills, and the ability to manage multiple renewal cycles simultaneously in a fast-paced SaaS environment.
Key Responsibilities:
- Own a defined portfolio of existing Proactis SaaS and software contracts, acting as primary point of contact for renewals, extensions and contract changes.
- Proactively manage renewal timelines and notice periods, engaging customers (including procurement/commercial teams) with a set timely cadence to avoid last-minute risk.
- Run end-to-end renewal cycle: review account health and usage, scope and price the renewal, prepare proposal and quotes, coordinate internal communication and escalations of commercial issues, secure required approvals, negotiate commercial terms within agreed guardrails, ensuring timely signature.
- Maintain accurate, detailed contract and renewal data across CRM and contract repositories (values, dates, terms, pricing, notice periods), ensuring information is reliable and accurate.
- Build and maintain a clear, data-driven renewal forecast for own portfolio, contributing to overall retention and expansion projections to Leadership and Finance.
- Operate within established commercial policies, discounting frameworks and processes and contribute to the development and improvement of renewal playbooks, templates and processes.
Renewals Manager employer: Proactis
Proactis is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles and contribute to meaningful projects. With a strong focus on professional development, team members have access to growth opportunities and resources that enhance their skills in the dynamic field of B2B SaaS product marketing. Located in a vibrant area, Proactis offers a supportive environment that values creativity and strategic thinking, making it an ideal place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proactis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proactis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proactis:Your cover letter is your chance to shine! Tell us why you want to work at Proactis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proactis!
How to prepare for a job interview at Proactis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
