At a Glance
- Tasks: Manage and drive successful customer contract renewals in a dynamic SaaS environment.
- Company: Join Proactis, a global leader in cloud-based procurement solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and customer success.
- Why this job: Make a real impact by strengthening customer relationships and driving business growth.
- Qualifications: Strong commercial awareness and excellent stakeholder management skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Proactis: Proactis Ltd is a global software company that provides cloud-based Source-to-Pay (S2P) procurement and spend management solutions through a Software-as-a-Service (SaaS) model. Its platform enables organisations to digitally manage and automate the entire procurement lifecycle, including supplier sourcing, tendering, purchasing, invoice processing, and payment, within a single integrated system. By centralising procurement and finance activities, Proactis helps organisations improve operational efficiency, strengthen financial control, ensure compliance, and gain greater visibility over organisational expenditure. The SaaS delivery model allows customers to securely access the system via the cloud, reducing the need for internal IT infrastructure while benefiting from scalability and regular updates. Proactis primarily serves service-led and regulated sectors, including public sector bodies, housing associations, financial services, education, and professional services, where effective spend control, transparency, and supplier management are essential.
Job Purpose: Renewal Manager at Proactis Ltd is responsible for managing and driving the successful renewal of customer contracts across the company’s procurement SaaS portfolio. This role plays a critical part in retaining revenue, strengthening customer relationships, and identifying opportunities for growth within the existing client base. Working closely with Customer Success, Sales, and Account Management teams, the Renewal Manager ensures a proactive and structured approach to renewals, focusing on delivering value to customers and minimising churn. The role requires strong commercial awareness, stakeholder management skills, and the ability to analyse customer usage and engagement to support renewal conversations.
The Renewal Manager will own the end-to-end renewal lifecycle, including forecasting, pricing alignment, contract negotiation, and closing renewals in line with company targets. They will also act as a key point of contact for customers approaching renewal, ensuring a seamless and positive experience while reinforcing the value of Proactis solutions. Success in this role requires a customer-centric mindset, strong organisational skills, and the ability to manage multiple renewal cycles simultaneously in a fast-paced SaaS environment.
Key Responsibilities:
- Own a defined portfolio of existing Proactis SaaS and software contracts, acting as primary point of contact for renewals, extensions and contract changes.
- Proactively manage renewal timelines and notice periods, engaging customers (including procurement/commercial teams) with a set timely cadence to avoid last-minute risk.
- Run end-to-end renewal cycle: review account health and usage, scope and price the renewal, prepare proposal and quotes, coordinate internal communication and escalations of commercial issues, secure required approvals, negotiate commercial terms within agreed guardrails, ensuring timely signature.
- Maintain accurate, detailed contract and renewal data across CRM and contract repositories (values, dates, terms, pricing, notice periods), ensuring information is reliable and accurate.
- Build and maintain a clear, data-driven renewal forecast for own portfolio, contributing to overall retention and expansion projections to Leadership and Finance.
- Operate within established commercial policies, discounting frameworks and processes and contribute to the development and improvement of renewal playbooks, templates and processes.
Renewals Manager employer: Proactis
Proactis Ltd is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Renewals Manager, you will benefit from a strong focus on employee growth, with opportunities for professional development and a supportive culture that values customer-centricity. Located in a vibrant sector, Proactis provides a unique chance to engage with diverse clients while enjoying the advantages of a global SaaS leader committed to operational excellence and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Proactis or similar companies. A friendly chat can lead to insider info about the role and even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by diving deep into Proactis' SaaS offerings. Understand how their solutions help clients manage procurement effectively. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the company and its mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with contract renewals and customer relationship management. Use specific examples to demonstrate how you've successfully managed renewals in the past, focusing on how you added value to your previous employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Proactis team.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Renewals Manager role. Highlight your experience in managing contracts and customer relationships, and don’t forget to showcase any relevant SaaS experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs at Proactis. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've successfully managed renewals or improved customer satisfaction. We’re all about results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Proactis!
How to prepare for a job interview at Proactis
✨Know Your SaaS Inside Out
Make sure you understand Proactis' SaaS offerings and how they fit into the procurement lifecycle. Familiarise yourself with the key features and benefits of the platform, as well as the challenges customers face in procurement. This knowledge will help you demonstrate your commercial awareness during the interview.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your experience in managing customer relationships and driving renewals. Think about times when you've successfully retained clients or turned around a challenging situation. This will show that you can deliver value to customers and minimise churn, which is crucial for the Renewal Manager role.
✨Be Ready to Discuss Data-Driven Decisions
Since the role involves analysing customer usage and engagement, be prepared to discuss how you've used data to inform your decisions in previous roles. Bring examples of how you've built forecasts or managed renewal cycles based on data insights, as this will demonstrate your analytical skills and strategic thinking.
✨Practice Your Negotiation Skills
As a Renewal Manager, you'll need to negotiate contract terms effectively. Brush up on your negotiation techniques and be ready to role-play scenarios during the interview. This will not only showcase your skills but also give you confidence in handling real-life situations with customers.
