Description
- Ensure tenders are reviewed accurately and dispatched within the agreed timescale every day
- Respond to customer queries promptly and efficiently when required
- Provide cover as required for publishing team, sourcing tenders and copying them to internal systems
- Provide training for the review process and systems for new starts and other key stakeholders, to the standards defined by the Tender Review Specialist and the Publishing and Review Manager
- Identify improvements to work practices and suggest possible IT or service improvements, with a focus on Tenders Direct
- Ability to concentrate for long periods of time and maintain a high level of accuracy
- Proven experience in a customer support role
- Highly developed telephone communication skills
- Strong computer skills and web based knowledge
- Ability to identify improvements to work practices and suggest improvements to IT or service developments
