At a Glance
- Tasks: Manage and grow customer accounts, driving revenue and strategic relationships.
- Company: Proactis Ltd, a leading Source-to-Pay software solution provider.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
- Why this job: Be the trusted advisor for key clients and make a real impact on their success.
- Qualifications: Strong commercial acumen and experience in managing strategic accounts.
The predicted salary is between 45000 - 55000 £ per year.
Account Manager at Proactis Ltd is responsible for managing and growing a portfolio of existing customer accounts across the company’s procurement SaaS portfolio. This role is central to driving net revenue retention, deepening strategic relationships, and identifying and executing expansion opportunities within the existing client base. Working closely with Customer Success, Sales and Professional Services teams, the Account Manager serves as the primary commercial point of contact for a defined set of accounts — responsible for both protecting and growing account value. The role requires strong commercial acumen, executive-level stakeholder management, and the ability to translate customer objectives into tailored Proactis solutions.
The Account Manager will own the commercial relationship across their portfolio, including account planning, executive business reviews, expansion pipeline development, and contract growth. Working proactively, they will understand customer goals, position the full breadth of the Proactis platform, and partner with internal teams to ensure ongoing value delivery and satisfaction. Success in this role demands a consultative, growth-oriented mindset, deep product knowledge, and the ability to manage complex strategic accounts in a competitive SaaS environment.
Responsibilities:- Own a defined portfolio of strategic Proactis accounts, serving as the primary point of contact and trusted advisor for key decision-makers across procurement, finance, and IT.
- Build and maintain multi-threaded executive relationships across assigned accounts, conducting regular Executive Business Reviews (EBRs) and strategic account planning sessions aligned to customer objectives and growth whitespace.
- Act as the primary escalation point for commercial issues within assigned accounts, coordinating with Customer Success, Product, Professional Services and Support to drive swift resolution and protect account health.
- Develop and manage an expansion pipeline across assigned accounts, identifying upsell opportunities (additional modules, users, services) and cross-sell motions across the Proactis product suite.
- Lead commercial conversations with senior stakeholders, building compelling business cases and ROI narratives that support expansion investment decisions.
- Own expansion forecasting for portfolio, reporting accurately to leadership; Drive and own renewal conversations for assigned account portfolio, including multi-year deal structuring and price uplifts.
About Proactis: Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries. Our end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.
Account Manager employer: Proactis
Proactis Ltd is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the procurement SaaS sector. Employees benefit from comprehensive professional development opportunities, a supportive environment for growth, and the chance to engage with key decision-makers across diverse industries. Located in a vibrant area, Proactis not only prioritises employee satisfaction but also encourages a consultative approach to client relationships, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proactis on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by understanding Proactis' SaaS offerings inside out. Be ready to discuss how you can help clients achieve their goals using the platform. Show us you know your stuff, and we’ll be impressed!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your consultative approach and ability to build relationships. Role-play with a friend or mentor to refine your communication skills and ensure you can convey your value effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Proactis team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in managing customer accounts and any relevant SaaS knowledge. We want to see how you can drive net revenue retention and deepen strategic relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your consultative mindset and how you've successfully managed complex accounts in the past. Let us know why you're excited about working with Proactis and how you can contribute to our growth.
Showcase Your Commercial Acumen:In your application, demonstrate your understanding of commercial issues and how you've navigated them in previous roles. We’re looking for someone who can build compelling business cases and manage executive-level relationships, so make sure to highlight those skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining the Proactis team!
How to prepare for a job interview at Proactis
✨Know Your Product Inside Out
As an Account Manager, you'll need to demonstrate a deep understanding of Proactis' SaaS offerings. Familiarise yourself with the features, benefits, and potential use cases of the platform. This will help you confidently discuss how these solutions can meet customer needs during your interview.
✨Showcase Your Relationship-Building Skills
Since the role involves managing executive-level relationships, be prepared to share examples of how you've successfully built and maintained strong connections in previous roles. Highlight your consultative approach and how you've tailored solutions to meet client objectives.
✨Prepare for Commercial Conversations
Expect to discuss how you would handle commercial negotiations and upselling opportunities. Brush up on your negotiation skills and be ready to present compelling business cases that demonstrate ROI. This will show your potential employer that you can drive account growth effectively.
✨Understand the Competitive Landscape
Research the competitive SaaS environment and be aware of Proactis' position within it. Knowing the strengths and weaknesses of competitors will allow you to articulate how Proactis stands out and why clients should choose their solutions over others.
