At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join Porsche Retail Group, a leader in luxury automotive service.
- Benefits: Enjoy a competitive salary, bonus potential, and great employee perks.
- Other info: Work in a state-of-the-art facility with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have dealership experience and a full UK driving licence.
The predicted salary is between 32590 - 32590 £ per year.
As a Service Advisor, you are fundamental to our customers' ownership experience and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction
- Worked in a fast‐paced environment
Desirable Attributes
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Basic Salary of £32,590 per annum, plus an annual bonus up to 35%
- Fixed hours each week – Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
- 33 days holiday, inclusive of bank holidays
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program – support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body – your voice at work
Centre: Porsche Centre Reading, the very first 'Destination Porsche' centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well‐known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on‐site parking for all staff members.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‐East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‐of‐the‐art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Service Advisor in Reading employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer, offering a dynamic work environment at the Porsche Centre Reading, where employees are valued for their contributions to customer satisfaction and service excellence. With a strong focus on employee wellbeing, competitive salaries, and generous benefits including a bonus scheme and preferential rates on products, we foster a culture of diversity and inclusion that encourages personal and professional growth. Join us to be part of a passionate team dedicated to delivering outstanding service in a state-of-the-art facility, all while enjoying the perks of working in a prime location with excellent amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Reading
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey technical info clearly. Role-play with a friend or family member to get comfortable explaining complex ideas in simple terms. This will boost your confidence during interviews.
✨Tip Number 3
Show off your upselling skills! Think of examples from your past experience where you successfully upsold services or products. Be ready to discuss these during your interview to demonstrate your ability to drive sales and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Porsche family. Good luck!
We think you need these skills to ace Service Advisor in Reading
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge about automotive systems and how it fuels your desire to provide exceptional service.
Communicate Clearly:Since communication is key in this role, make sure your application reflects that. Use clear and concise language to convey your skills and experiences, just like you would when explaining technical info to a customer.
Highlight Customer Focus:We want to see how you prioritise customer satisfaction. Share examples of how you've gone above and beyond to meet customer needs in previous roles, showing that you understand the importance of a great ownership experience.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Porsche Centre Reading!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Stuff
Brush up on your vehicle technical knowledge before the interview. Be ready to discuss automotive systems and repair processes, as this will show that you understand the role and can communicate effectively with customers.
✨Practice Your Communication Skills
Since strong communication is key for a Service Advisor, practice explaining technical information in simple terms. You might even want to role-play with a friend to get comfortable upselling services and handling customer queries.
✨Familiarise Yourself with the Company Culture
Research Porsche Retail Group and their commitment to diversity and customer satisfaction. Understanding their values will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the role or the company. This not only shows your interest but also gives you a chance to assess if this is the right environment for you. Think about asking how they support employee development or what a typical day looks like.
