At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs while upselling services.
- Company: Join the prestigious Porsche Retail Group, known for excellence and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and exclusive discounts.
- Other info: Embrace a culture of diversity and inclusion with excellent career growth opportunities.
- Why this job: Be part of a dynamic team at Europe's largest Porsche centre, shaping customer experiences.
- Qualifications: Full UK Drivers Licence and dealership experience with automotive systems.
The predicted salary is between 36000 - 48600 € per year.
As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.
Responsibilities:
- Deliver exceptional customer experience aligned with Porsche Service Process
- Communicate technical info effectively for upselling and meet departmental targets
- Manage workshop repairs and provide regular customer updates
- Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
- Assist showroom customers with bookings and accessory sales; manage overflow bookings
- Confirm booking details with customers before appointments
- Manage customer vehicles and key allocation on site
- Prepare service invoices with technical explanations per manufacturer standards
- Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
- Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Requirements
Minimum Attributes:
- Full UK Drivers Licence
- Dealership experience with an understanding of automotive systems and repair processes
- Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
- Strong focus on meeting customer needs and ensuring satisfaction.
- Worked in a fast-paced environment
Desirable Attributes:
- Ability to clearly convey information to customers and team members
- Confidence to upsell services and products when appropriate
- Able to contribute fully within the team, ensuring the right environment is maintained
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer:
- Basic Salary of £36,000 per annum, plus an annual bonus up to 35%
- Rota Pattern - Monday to Friday (7:30am - 5:30pm or 8.00am to 6.00pm) and 1 in 4 Saturdays from 8.00am to 1.00pm.
- 33 days holiday, with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Option of a VW Group Vehicle at a preferential leasing rate
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
- Employee representative body - your voice at work
Centre: The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Service Advisor in Guildford employer: Porsche Retail Group
Porsche Retail Group is an exceptional employer that prioritises diversity and inclusivity, fostering a vibrant work culture where every team member can thrive. With competitive salaries, generous holiday allowances, and a range of employee benefits including preferential rates on products and services, we ensure our staff feel valued and supported. Located in the heart of Guildford, our state-of-the-art centre offers not only a dynamic work environment but also easy access to local amenities, making it an ideal place for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company inside out! Research Porsche Retail Group and their values. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you’ll need to convey technical info clearly. Grab a friend and role-play common customer scenarios. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Don’t shy away from showcasing your upselling skills! Think of examples where you’ve successfully upsold services or products in the past. Be prepared to discuss these experiences in your interview to demonstrate your ability to drive sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Let’s get you on board with Porsche Retail Group!
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge about automotive systems and how it fuels your desire to provide top-notch service.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the role of a Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Communicate Clearly:Since communication is key in this role, ensure your application is clear and concise. Avoid jargon unless it's relevant, and make sure your points are easy to understand—just like you'd explain things to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Porsche Retail Group
✨Know Your Stuff
Brush up on your vehicle technical knowledge before the interview. Be ready to discuss automotive systems and repair processes, as this will show that you understand the role and can communicate effectively with customers.
✨Practice Your Communication Skills
Since strong communication is key for a Service Advisor, practice explaining technical information in simple terms. You might even want to role-play with a friend to get comfortable upselling services and handling customer queries.
✨Showcase Your Customer Focus
Prepare examples of how you've met customer needs in previous roles. Think about times when you went above and beyond to ensure satisfaction, as this aligns perfectly with the company's commitment to exceptional customer experience.
✨Understand the Company Culture
Familiarise yourself with Porsche Retail Group's values, especially their focus on diversity and innovation. During the interview, express how you can contribute to this culture and why it resonates with you personally.
