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- Tasks: Lead the workshop, manage resources, and ensure top-notch service.
- Company: Join a dynamic team in the automotive aftersales sector.
- Benefits: Enjoy a collaborative environment with opportunities for growth.
- Why this job: Make an impact by enhancing customer satisfaction and workshop efficiency.
- Qualifications: Technical knowledge in retail motor industry and management experience required.
- Other info: Ideal for technicians looking to advance their careers.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Workshop Controller Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently. You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines. We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed. Essential Requirements – You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress Strong organisational and prioritisation skills Able to take initiative and ownership of issues with a proactive can-do attitude Able to multi-task and switch between task A team player who offers help and support to others Willingness to learn and keep up-to-date with product and technical information Thrives in a high pressured environment
Workshop Controller employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in the automotive industry. This will not only enhance your technical knowledge but also demonstrate your commitment to staying updated, which is crucial for a Workshop Controller.
✨Tip Number 2
Practice your communication skills by engaging in conversations with colleagues or friends about complex topics. Being able to explain technical issues clearly and concisely will be key in resolving customer queries effectively.
✨Tip Number 3
Showcase your leadership abilities by volunteering for team projects or initiatives. This experience will help you develop the management skills needed to allocate work efficiently and support your team in a high-pressure environment.
✨Tip Number 4
Prepare for potential scenarios you might face as a Workshop Controller, such as handling customer complaints or managing workshop resources. Having a proactive approach and being ready to take ownership of issues will set you apart from other candidates.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Workshop Controller position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your technical knowledge and management experience in the retail motor industry. Include specific examples of how you've successfully managed workshop resources and resolved customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention your ability to influence others and provide examples of how you've thrived in high-pressure environments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise in the retail motor industry during the interview. Be prepared to discuss specific experiences where your knowledge helped solve problems or improve workshop efficiency.
✨Demonstrate Leadership Skills
Since the role requires management experience, share examples of how you've successfully led a team in the past. Discuss your approach to allocating tasks and resolving conflicts among staff to ensure smooth operations.
✨Emphasize Customer Focus
Prepare to talk about how you prioritize customer satisfaction in your work. Share instances where you effectively resolved customer queries and how you maintain dealership and manufacturer guidelines while doing so.
✨Exhibit Strong Organizational Skills
Be ready to discuss your methods for managing multiple tasks and prioritizing workload in a high-pressure environment. Provide examples of how you stay organized and ensure that workshop resources are used efficiently.
