Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.
The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
Service Advisor employer: Pembrook Resourcing
Pembrook Resourcing is an outstanding employer, offering a dynamic work culture that fosters growth and success in the automotive sales sector. Located in Oxford, employees benefit from a supportive environment that encourages professional development and rewards high performance with uncapped earning potential. Join us to be part of a team that values exceptional customer service and long-term relationships, making every day at work both meaningful and rewarding.
