At a Glance
- Tasks: Support Outsourced Service Providers in achieving performance metrics and deliver training.
- Company: Join OVO, a forward-thinking company committed to sustainability.
- Benefits: Competitive salary, collaborative culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact while working towards a sustainable future.
- Qualifications: Strong communication, organisation, and resilience skills required.
The predicted salary is between 31541 - 36602 £ per year.
Team: Partnership Operations
Salary banding: £31,541 - £36,602
Contract type: OVO / Joint Agreement
Experience: Expert
Working pattern: Full-Time
Reporting to: Julie McClelland, Partnership Operations Off-Shore Strategy Lead
This role in 3 words: Engaging, Ownership, Decision-Maker
Top 3 qualities for this role: Communication, Organisation, Resilience
Closing date: 5th November at 5pm.
Your next OVO adventure: At OVO, we recognise that great people are already working with us across all of our brands. Find out more below about whether this role might be the next part of your OVO adventure. You may not have all of the skills and experience boxes ticked, but if you think you have much of what we’re looking for, then we’d love to hear from you.
Teamworking for the planet: Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen.
This role in a nutshell: As OSP Support you'll be responsible for supporting our Outsourced Service Providers within the world of Partnerships Operations, working collaboratively with them to provide work, support, training and feedback to help them with achieving key metrics on performance and service. You'll work closely with our OSP Quality Assessors facilitating weekly and monthly quality calibration sessions to ensure expectations are met and understood. You’ll foster & embed an agile, digital-first culture that creates an environment which enables achievement of courageous targets.
Your key outcomes will be:
- Identify support and training needs including any new tasks to be transferred to OSP.
- Create training material and work instructions to equip OSP with the knowledge and know-how needed to complete the tasks.
- Deliver training sessions to transfer knowledge and the how to and facilitate refresher sessions as and when required.
- Daily preparation and allocation of work to OSP across various channels.
- Monitor OSP support chats and work to resolve queries quickly and accurately.
- Hold quality calibration sessions with OSP QA's to ensure expectations are understood and that there are no knowledge gaps.
- Carry out monthly check the checker audits to test QA's audits to ensure confidence in scoring.
- Carry out quarterly process audits to identify any gaps or weaknesses and opportunities for improvement.
Thrive amid moving parts: Balance daily operational fire-fighting (allocating queues, unblocking partner queries) with structured, long-term project deliverables without letting quality slip.
Lead with a problem-solving mindset: Approach roadblocks resourcefully, dive into root causes, and bring practical recommendations to the table rather than just escalating issues.
Be an ambassador for the work we do with our OSP's: Helping to build great working relationships, collaborative working with onshore and offshore.
Systems: Pravda, Pips, Google Suite, Kaluza
You’ll be successful in this role if you…
- Are an ambassador for Partnerships Operations and take pride in our service delivery with a drive to achieve excellent quality results.
- Enjoy collaborating at all levels.
- Are comfortable at juggling multiple things at once! There will be a lot of variety.
- Love solving complex problems and making a difference through delivery.
- Passionate about improvement and getting things right for our customers.
- Proactively searching and discovering new opportunities to enhance our capabilities.
Partnership Operations Offshore Process Expert - 12 Month Secondment in Glasgow employer: OVO
At OVO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and collaboration. Located in the heart of Bristol, our hub fosters innovation and connection, while our commitment to employee growth is reflected in our comprehensive benefits package, including generous holiday allowances and flexible pay options. Join us in our mission to tackle the climate crisis, where your contributions will be valued and rewarded in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Operations Offshore Process Expert - 12 Month Secondment in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Partnership Operations Offshore Process Expert - 12 Month Secondment at OVO!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like OVO or be willing to refer you for that Partnership Operations Offshore Process Expert - 12 Month Secondment position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from OVO who’s on the lookout for their next Partnership Operations Offshore Process Expert - 12 Month Secondment star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Partnership Operations Offshore Process Expert - 12 Month Secondment role at OVO!
We think you need these skills to ace Partnership Operations Offshore Process Expert - 12 Month Secondment in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at OVO. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at OVO
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at OVO. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
