OVO Energy is recruiting a Complaints Insight Analyst to dive into customer complaint data and build narratives around factors driving issues. You will help uncover root causes, assess journey friction, and ensure we put things right for customers.
The role requires strong analytical capability and a data-driven mindset. You will join the Customer Resolution Journey & Controls team, providing oversight across the end-to-end complaint handling journey, delivering insights, and supporting
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Data-Driven Complaints Insight Analyst employer: OVO
At OVO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and collaboration. Located in the heart of Bristol, our hub fosters innovation and connection, while our commitment to employee growth is reflected in our comprehensive benefits package, including generous holiday allowances and flexible pay options. Join us in our mission to tackle the climate crisis, where your contributions will be valued and rewarded in a supportive environment.
