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- Tasks: Join our team to deliver top-notch customer service via calls, emails, and webchat.
- Company: We're a dynamic company focused on exceptional customer experiences and team collaboration.
- Benefits: Enjoy hybrid working, competitive pay, and a modern work environment with accrued holiday.
- Why this job: Perfect for grads or those transitioning from retail/hospitality into a corporate role with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts and overtime pay available, plus a chance for a permanent contract!
Able to work independently in a fast-paced, team-oriented environment, with a strong passion for delivering exceptional customer service. This role involves answering calls from current and prospective customers, providing product information, and assisting with account services and maintenance., * Resolving customer queries via phone, email and webchat
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Ensuring all customer accounts are updated correctly
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Escalating queries within accordance to business procedures
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Identifying any issues or risks with customer information
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Adhering to KPI’s individually and as part of a team
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Participating in projects to drive excellence within the team
It is an ideal opportunity for a graduate seeking to launch their career or for individuals with previous retail or hospitality experience looking to transition into a corporate role., * Strong interpersonal skills, able to work within a team
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Excellent written and verbal communication skills
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Experience in delivery of customer service
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£13.00 per hour – overtime paid at £19.50 per hour
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37.5 hours Monday – Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred
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Hybrid working, 3 days in the office 2 days in the office
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Accrued holiday
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State of the art, modern working environment
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Opportunity of a permanent contract
Customer Service Advisors employer: Oakley Recruitment
Contact Detail:
Oakley Recruitment Recruiting Team
hayley@oakleyrecruitment.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and how to handle them effectively. Being prepared to discuss how you would resolve typical customer queries can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work in a team-oriented environment. Be ready to discuss how you've collaborated with others in previous roles, as teamwork is crucial in this position.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers with our expectations and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous experience in customer service, retail, or hospitality. Use specific examples that showcase your ability to resolve queries and provide exceptional service.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, include examples of how you've effectively communicated with customers or team members in the past.
Demonstrate Teamwork: Mention instances where you successfully worked as part of a team. Highlight your ability to collaborate and contribute to team goals, especially in a fast-paced environment.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'independently', 'KPI's', and 'escalating queries', to show that you understand the role and its requirements.
How to prepare for a job interview at Oakley Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences, whether in retail or hospitality, that highlight your commitment to helping customers.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. During the interview, be concise and ensure you listen actively to the interviewer's questions before responding.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of situations where you resolved a customer issue or improved a process, and be ready to discuss these experiences in detail.
✨Highlight Your Teamwork Abilities
This position values teamwork, so be prepared to talk about your experiences working in a team-oriented environment. Share how you contributed to team goals and how you can collaborate effectively with others.
