PTS Customer Service Advisor Apply now
PTS Customer Service Advisor

PTS Customer Service Advisor

Northampton Full-Time 24000 - 36000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Help customers with inquiries, process orders, and maintain relationships.
  • Company: Join a friendly team focused on exceeding customer expectations.
  • Benefits: Enjoy a supportive environment with opportunities for fun and growth.
  • Why this job: Be part of a dynamic team where no two days are the same!
  • Qualifications: Self-motivated team players with contact center experience preferred.
  • Other info: Opportunity to provide feedback and engage in special projects.

The predicted salary is between 24000 - 36000 £ per year.

#BelongWithUs Come and join us as a Customer Service Advisor  and help us to exceed customer expectations and share our success in a committed and friendly environment The role: As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service.  The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!Key Responsibilities: Dealing with all aspects of customer contact into the business,in a quick and timely mannerSourcing parts, processing orders, chasing orders and dealing with queries  Maintain excellent relationships with customers Provide a first class after sales service to support our website and contract customersCoordinating deliveries, organising collections with carriers and reacting to failed deliveriesIssuing refunds, and general admin duties.Provide feedback from customers to the line Manager on competitor activityAny projects on an ad hoc basis as requested by the Customer Service SupervisorNo two days will be the same, and our colleagues genuinely love to help our Customers with their enquiriesNo two days will be the same, and our colleagues genuinely love to help our Customers with their enquiriesYou: You’ll be self motivated and a real team player, ideally with some experience in a busy contact centre and have the abil…

PTS Customer Service Advisor employer: City Plumbing

At our company, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Advisor, you'll enjoy comprehensive training and ongoing development opportunities that empower you to excel in your role while building meaningful relationships with customers. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere that makes every day rewarding and fun.
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Contact Detail:

City Plumbing Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land PTS Customer Service Advisor

Tip Number 1

Familiarize yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your commitment to delivering outstanding service.

Tip Number 2

Practice your communication skills. As a Customer Service Advisor, you'll need to communicate effectively at all levels, so consider role-playing scenarios with friends or family to build your confidence.

Tip Number 3

Show your enthusiasm for teamwork. Highlight any previous experiences where you've worked collaboratively in a team environment, as this aligns with our inclusive culture and will make you stand out.

Tip Number 4

Be prepared to discuss how you handle customer queries and complaints. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to maintain excellent relationships with customers.

We think you need these skills to ace PTS Customer Service Advisor

Excellent Communication Skills
Customer Relationship Management
Problem-Solving Skills
Time Management
Attention to Detail
Team Collaboration
Order Processing
Conflict Resolution
Adaptability
Multitasking
Basic Administrative Skills
Feedback Collection
Knowledge of Customer Service Best Practices
Positive Attitude

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact centers. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.

Showcase Communication Skills: Since the role requires excellent communication skills, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.

Express Enthusiasm: Convey your passion for customer service and teamwork in your application. Mention why you want to work for this company and how you align with their values of exceeding customer expectations and fostering an inclusive environment.

How to prepare for a job interview at City Plumbing

Show Your Customer Service Passion

Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering outstanding service.

Communicate Clearly and Confidently

Since the role requires effective communication at all levels, practice articulating your thoughts clearly. Use examples from your past experiences to showcase your ability to handle customer queries and maintain relationships.

Emphasize Teamwork

Highlight your ability to work well in a team environment. Discuss instances where you collaborated with colleagues to solve problems or improve customer satisfaction, as this aligns with the company's inclusive team culture.

Prepare for Scenario Questions

Be ready to answer scenario-based questions that assess your problem-solving skills. Think about how you would handle difficult customer situations, process orders efficiently, or manage failed deliveries, and be prepared to share your thought process.

PTS Customer Service Advisor
City Plumbing Apply now
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  • PTS Customer Service Advisor

    Northampton
    Full-Time
    24000 - 36000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-03

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    City Plumbing

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