Customer Service Advisor Apply now

Customer Service Advisor

Seaham Full-Time 28800 - 43200 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Provide top-notch customer service and meet performance goals.
  • Company: Join a friendly team at a well-established company.
  • Benefits: Gain new skills and experiences to boost your career.
  • Why this job: Perfect for motivated individuals looking to grow in a supportive environment.
  • Qualifications: Good communication skills and basic computer literacy required.
  • Other info: Opportunity to learn and progress within the company.

The predicted salary is between 28800 - 43200 £ per year.

Were recruiting for Customer Service Advisors to potentially earn up to £60,000 per annum. Customer Service Advisor benefits: Unrivalled commission structure Contractual salary increases based purely on your own performance Uncapped commissions, earn as little or as much as you want. Clear career progression, with ongoing training, support, and development. Total of 28 days holiday with all bank holidays off, never work evenings or weekends Weekly Cash Incentives Monthly Cash Incentives Other incentives have been TVs, Weekend breaks, extra time off, plus many more On-Site Parking The opportunity to study for registered qualifications Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club) In house training team Birthday off paid Wellbeing team Training is included to prepare you for this role Customer Service Advisor role: High volume, outbound calls to build a customer pipeline Effectively manage and maintain your pipeline to maximize revenue opportunities Develop trusted and long serving relationships with customers Achieve daily/weekly/monthly KPIs Identify sales opportunities through effective questioning and objection handling

Customer Service Advisor employer: Back 2 Work Careers

Our company is an excellent employer, offering a supportive and friendly work environment where Customer Service Advisors can thrive. With a strong focus on employee growth, we provide ample opportunities for skill development and career progression, all while ensuring a commitment to exceptional customer service. Located in a vibrant area, our team enjoys a collaborative culture that values communication and teamwork, making it a rewarding place to build a meaningful career.
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Contact Detail:

Back 2 Work Careers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor

Tip Number 1

Familiarize yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.

Tip Number 2

Brush up on your communication skills, both verbal and written. Practice common customer service scenarios to showcase your ability to handle various situations effectively.

Tip Number 3

Research the company’s policies and procedures, especially those related to customer service. Being knowledgeable about their operations will show your commitment and readiness to adhere to their standards.

Tip Number 4

Highlight any previous experience in customer service or similar roles during your application process. Even if it’s informal, demonstrating your passion for helping others can set you apart from other candidates.

We think you need these skills to ace Customer Service Advisor

Exceptional Customer Service Skills
Motivation and Drive
Performance Management
Attention to Detail
Verbal Communication Skills
Written Communication Skills
Basic Telephony Skills
Basic Computer Literacy
Understanding of FCA Regulations
Ability to Follow Policies and Procedures
Adaptability to Change
Teamwork and Collaboration
Problem-Solving Skills
Time Management

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and communication abilities.

Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you demonstrated strong communication skills and the ability to meet performance expectations.

Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and drive. Explain why you are interested in the role and how your skills align with the company's expectations and values.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.

How to prepare for a job interview at Back 2 Work Careers

Show Your Customer Service Skills

Be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.

Understand the Company’s Values

Research the company and understand its mission and values. This will help you align your answers with what they are looking for in a candidate and demonstrate your genuine interest in the role.

Familiarize Yourself with KPIs

Know the key performance indicators (KPIs) relevant to customer service roles. Be ready to discuss how you can meet or exceed these expectations based on your previous experiences.

Practice Your Communication Skills

Since good verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to conduct a mock interview with a friend to refine your responses.

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  • Customer Service Advisor

    Seaham
    Full-Time
    28800 - 43200 £ / year (est.)
    Apply now

    Application deadline: 2027-01-30

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    Back 2 Work Careers

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