At a Glance
- Tasks: Help customers regain control of their accounts through empathetic communication and problem-solving.
- Company: Join a successful financial services organisation in Tamworth with a supportive culture.
- Benefits: Enjoy fantastic employee benefits, career progression, and work-life balance.
- Other info: Opportunities for study support, online training, and paid volunteering days.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Confident communication skills and previous experience in collections or customer service preferred.
The predicted salary is between 25200 - 30800 £ per year.
Are you an experienced telephone professional looking for your next challenge? We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available. This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.
The Role
As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
- Making outbound calls to customers in arrears with their invoice payment, aiming to resolve matters in a single call; your calls will be on an auto dialler so you don’t even have to think who to call next!
- Handling inbound calls relating to overdue accounts and general customer enquiries.
- Taking secure payments over the phone quickly and efficiently.
- Issuing copy invoices, statements, and relevant documentation when required.
This is a people-focused role where empathy, communication, and problem-solving are key.
What We’re Looking For
- Ideally educated to graduate level (though this isn’t essential).
- Confident communication skills with a strong customer-first mindset.
- Calm, professional, and solutions-focused, even in challenging situations.
- Previous experience in collections.
We would love to hear from candidates with experience in:
- Collections
- Invoice chasing
- Credit control
- Debt recovery
- Telesales
- Outbound call centres
- Customer service with high-volume telephone experience
- Recent graduates with excellent communication skills and a positive attitude.
Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:
- Genuine career progression
- Fantastic Employee Benefits
- Birthday Leave
- Christmas shutdown without using annual leave
- Buy up to 5 additional holidays
- Study support and professional qualifications
- Apprenticeship opportunities
- Online training and career development
- Employee recognition schemes
- Long service awards
- Company social events
- Paid volunteering days
- Free secure parking
- Free counselling and mental health support
- Online GP appointments and second medical opinions
- Discounted gym membership
- Cashback and retail discounts
- Tech purchase scheme
- Weekly fresh fruit
- Free refreshments
- Death in Service benefit
- Enhanced maternity and paternity pay
- Bus travel scheme
- Wellbeing workshops and much more.
As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.
Apply Today
If your application is successful, we will contact you within 24 hours. Successful applicants will also be required to:
- Complete an Elite Personnel application form
- Provide proof of their UK Right to Work
- Supply a recent selfie for our secure registration process
If you have not heard from us within 24 hours, unfortunately your application has not been successful on this occasion. We thank you for your interest and wish you every success with your job search.
Collections Advisor Executives – Full Time & Part Time in Tamworth employer: Elite Personnel Careers
Join a well-established firm in Tamworth that prioritises flexibility and career development for its employees. With a supportive work culture and a focus on exceptional client service, this is an excellent opportunity for a Residential Conveyancer to thrive in a friendly team environment while managing a diverse caseload. The company values strong relationships with local contacts, ensuring a rewarding and engaging workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor Executives – Full Time & Part Time in Tamworth
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Elite Personnel Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Advisor Executives – Full Time & Part Time in Tamworth
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Elite Personnel Careers.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Elite Personnel Careers's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Elite Personnel Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Elite Personnel Careers.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Elite Personnel Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Elite Personnel Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
