At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs daily.
- Company: Join Newcastle Building Society, a top-rated regional building society for 9 years running.
- Benefits: Enjoy competitive pay, bonuses, health support, and flexible holiday options.
- Other info: Receive tailored training and career progression opportunities in an inclusive environment.
- Why this job: Be part of a supportive team that values individuality and community impact.
- Qualifications: No prior experience needed; just bring your people skills and willingness to learn.
The predicted salary is between 19800 - 22200 £ per year.
Job Posting Title Customer Adviser Salary Band A1 £25,469 - £28,026
Job Description
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- Financial Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance A 35 hour weekly contract 25 days' annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days' holidayAbove statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days' each year
- Cycle to work scheme
Recognising there's no one-size-fits-all approach to recruitment, we're committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.
Company: Newcastle Building Society
People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues - which means you, if you choose to work here. it's important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.
#J-18808-Ljbffr
Customer Adviser employer: Newcastle Building Society
Newcastle Building Society is an excellent employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about customer service. With a tailored 12-week training programme and ongoing development opportunities, employees can grow their skills and advance their careers while helping customers achieve their financial goals in a welcoming branch environment.
Contact Details:
Newcastle Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Familiarise yourself with the Newcastle Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your active listening skills. Since the role involves understanding customers' financial needs, demonstrating your ability to listen and empathise during any interactions or mock interviews can set you apart from other candidates.
✨Tip Number 3
Engage in role-playing scenarios with friends or family to simulate customer interactions. This will help you become more comfortable in a face-to-face environment and improve your ability to respond to various customer queries effectively.
✨Tip Number 4
Network with current or former employees of Newcastle Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Adviser position.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight People Skills:Since the role focuses on customer interaction, emphasise your people skills in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or built relationships in previous roles.
Show Willingness to Learn:Mention your eagerness to learn and develop new skills, especially if you lack prior financial services experience. This can be a strong point in your application, as the company values personal development.
Personalise Your Application:Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you want to be part of their team.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with people is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your listening and empathetic skills.
✨Demonstrate Team Spirit
This role values collaboration, so be ready to discuss your experiences working in teams. Share instances where you contributed to team success or helped colleagues, as this will show you're a great fit for their culture.
✨Express Willingness to Learn
Even if you lack prior financial services experience, emphasise your eagerness to learn and develop new skills. Mention any relevant training or courses you've undertaken, or express your enthusiasm for the tailored training programme they offer.
✨Understand Their Values
Research Newcastle Building Society's commitment to community and inclusivity. Be prepared to discuss how your personal values align with theirs, and how you can contribute to creating a welcoming environment for customers and colleagues alike.
