At a Glance
- Tasks: Deliver exceptional customer service and support store performance.
- Company: Join a dynamic retail team focused on customer satisfaction.
- Benefits: Enjoy discounts, free parking, and generous annual leave.
- Other info: Flexible hours with great training and career progression opportunities.
- Why this job: Be part of a friendly team and make a real difference in customers' shopping experiences.
- Qualifications: No experience needed; just bring your passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 14.5 Hours per week, working Saturday and Sunday
As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.
Key responsibilities include:
- Delivering excellent customer service that is friendly, respectful, and solution-focused
- Supporting the store team in maximising sales opportunities through product knowledge
- Taking ownership of a designated department and driving sales through merchandising and promotions
- Reviewing stock levels and adjusting seasonally to meet customer needs
- Processing goods inwards and maintaining stock file accuracy
- Ensuring visual merchandising standards are met and the store is well-presented
- Becoming proficient in cash handling and following company procedures
- Working in line with health & safety guidelines and GDPR compliance
About You
- No previous experience required, full training will be provided
- Strong retail disciplines and a passion for customer service
- Good IT skills and ability to manage systems accurately
- Awareness of Health & Safety and GDPR compliance
- Excellent communication and interpersonal skills
- Confident, enthusiastic, and approachable attitude
- Ability to work under pressure and manage multiple priorities
- Flexible and adaptable to meet the needs of the business
- You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Service Assistant in Stamford employer: Mole Valley Farmers Limited
Join our dynamic team as a Customer Service Assistant, where you'll be part of a vibrant retail environment that prioritises exceptional customer experiences. With comprehensive training, flexible working hours, and a generous benefits package including a contributory pension and employee discounts, we foster a supportive culture that encourages personal growth and career advancement. Located in a thriving area, our store offers a welcoming atmosphere where your passion for customer service can truly shine.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Stamford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and what they stand for. This way, you can show them that you're not just another candidate but someone who genuinely aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant in Stamford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about creating a great shopping experience!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experiences, even if they’re not directly in retail, that showcase your customer-focused attitude.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mole Valley Farmers Limited
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the company's values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it's resolving a complaint or going the extra mile for a customer, having concrete examples ready will highlight your passion for helping people and your ability to thrive in a fast-paced environment.
✨Demonstrate Product Knowledge
Even if you don’t have direct experience, do some research on the products the company sells. Being able to speak knowledgeably about their offerings during the interview will impress the hiring team and show that you're proactive and committed to learning.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions that reflect your interest in the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the Customer Service Assistant role. This shows that you're genuinely interested and engaged.
