At a Glance
- Tasks: Help customers find products and create a welcoming store environment.
- Company: Join a supportive business dedicated to rural communities.
- Benefits: Enjoy discounts, pension contributions, and excellent training opportunities.
- Other info: Flexible hours with great career progression potential.
- Why this job: Be the friendly face of our store and make a positive impact on customers.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 6 Hours per week, working Sunday
As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.
Key responsibilities include:
- Delivering friendly, knowledgeable, and solution-focused service
- Building strong relationships with customers and understanding their needs
- Promoting current offers and recommending suitable products
- Supporting the delivery of sales targets and store KPIs
- Handling customer queries and taking ownership of follow-up
- Demonstrating strong product knowledge across all departments
- Promoting our membership scheme and processing transactions accurately
- Maintaining high standards of store presentation and stock awareness
- Following health & safety procedures and safe working practices
About You
- A genuine interest in customer service and retail
- Strong communication and interpersonal skills
- Good IT skills and a willingness to learn new systems
- Ability to work under pressure and manage multiple tasks
- Awareness of Data Protection / GDPR and Health & Safety standards
- You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude.
- Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Customer Experience Team Member in Frome employer: Mole Valley Farmers Limited
Join our team as a Customer Experience Team Member and be part of a company that values friendly, knowledgeable service while supporting rural communities. With excellent training and development opportunities, a generous colleague discount, and a commitment to employee well-being, we foster a welcoming work culture that prioritises growth and collaboration. Enjoy the benefits of a flexible part-time role with a focus on delivering exceptional customer experiences in a supportive environment.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in Frome
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community involvement. This will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or promote products. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be yourself during the interview! They’re looking for someone friendly and approachable, so let your personality shine through. Share your passion for customer service and how you can contribute to creating a welcoming environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Experience Team Member in Frome
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences where you've gone the extra mile for a customer or how you enjoy helping people. This will show us that you're genuinely interested in the role.
Be Friendly and Approachable:Since we're looking for someone who’s friendly and knowledgeable, make sure your application reflects that vibe. Use a warm tone and don’t be afraid to let your personality shine through. We want to see the real you!
Highlight Relevant Skills:Take a moment to think about the skills mentioned in the job description. If you have experience with IT systems, communication, or working under pressure, make sure to highlight these in your application. It’ll help us see how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Mole Valley Farmers Limited
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being knowledgeable about what they sell will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your People Skills
Since this role is all about customer experience, be ready to demonstrate your communication skills. Think of examples from your past where you've successfully helped customers or resolved issues, and be prepared to share those stories during the interview.
✨Be a Team Player
Highlight your ability to work well with others. The company values teamwork, so mention any experiences where you've collaborated with colleagues to achieve a common goal or improve customer service.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and expectations. For example, you could ask about their approach to training new team members.
