At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and deliver exceptional customer service.
- Company: Join a supportive retail environment focused on growth and development.
- Benefits: Competitive pay, discounts, free parking, and extensive training opportunities.
- Other info: Flexible hours with great career progression and support for AMTRA qualification.
- Why this job: Step into leadership and make a real impact in a busy retail setting.
- Qualifications: Experience in retail supervision and a passion for customer service.
The predicted salary is between 13.25 - 13.25 £ per hour.
We’re looking for a proactive and customer-focused Retail Supervisor to join our team in Redhill. This is a fantastic opportunity for someone who enjoys leading from the front, supporting a team, and making a real impact in a busy, hands-on retail environment. You’ll work closely with the Store Manager and Assistant Manager to keep the store running smoothly, inspire colleagues, and deliver a consistently high standard of customer service. If you’re passionate about retail and ready to take the next step in your leadership career, we’d love to hear from you.
About The Role
- Contract: Permanent
- Hours: Part-time
- Hours of Work: 32 hours per week, working 4 days out of 7 on a rota basis
As Retail Supervisor, you’ll play a key role in driving store performance, maintaining high standards, and supporting team development. You’ll lead by example, create a positive and solution-focused environment, and ensure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.
Key responsibilities include:
- Supporting the Store Manager in delivering annual sales budgets and business plans
- Driving sales through effective merchandising and stock control
- Leading daily team organisation, rotas, and task delegation
- Coaching and motivating colleagues to achieve targets and deliver excellent service
- Handling customer queries and complaints professionally
- Ensuring compliance with health & safety policies and company procedures
- Acting as Duty Manager and keyholder when required
Please note: Due to the store’s location, public transport options are limited, so you will need a reliable way to travel to and from work. Free on-site parking is available.
About You
- Proven experience in a supervisory role within a retail or customer-facing environment
- Strong understanding of retail operations, including stock control and customer service
- Skilled in problem-solving and prioritising under pressure
- Excellent communication and interpersonal skills to lead and engage colleagues
- Flexible and adaptable, with a commitment to continuous improvement and team success
- A natural leader with a customer-first mindset and a passion for delivering outstanding service
- AMTRA qualification (or willingness to work towards it) is essential.
AMTRA (the Animal Medicines Training Regulatory Authority) qualification enables you to advise customers on animal health products safely and confidently, ensuring legal compliance and high standards of care. We will support you in achieving this if you don’t already hold it, making this a great opportunity to develop specialist knowledge in animal health and retail. Once qualified, you will receive an additional monthly payment in recognition of this specialist skillset and the important service it enables you to provide to our customers.
What We Offer
- Scottish Widows contributory pension – company will match up to 5%
- Up to 25% colleague discount in store
- Free parking on site
- 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Life Assurance
- Employee Assistance Programme with Retail Trust
- Comprehensive colleague benefits
- Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Retail Supervisor in Redhill employer: Mole Valley Farmers Limited
Join our dynamic team at Dartmoor House Head Office as a Merchandise Planning Support Administrator, where you'll thrive in a supportive and inclusive work culture that prioritises accuracy and continuous improvement. With excellent training and development opportunities, alongside generous benefits such as a contributory pension and up to 25% colleague discount, we are committed to your professional growth and well-being, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Mole Valley Farmers Limited Recruitment Team
