At a Glance
- Tasks: Support and enhance retail technology while coordinating IT projects and operations.
- Company: Join the iconic Michael Kors team in a creative, fast-paced environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across EMEA retail locations.
- Why this job: Be at the forefront of retail tech and make a real impact in fashion.
- Qualifications: Experience with retail tech and strong coordination skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
We have an exciting opportunity at Michael Kors for a Retail IT Analyst based in our London Office:
Role OverviewWe are seeking a Retail IT Analyst with strong coordination skills to support and enhance our retail technology landscape. This role sits at the intersection of IT operations and business engagement, ensuring smooth day-to-day running of retail systems while supporting major transformation initiatives to BAU tasks.
You will work closely with business and IT stakeholders to manage BAU activities, incidents, and continuous improvements across retail stores.
Key Responsibilities- Retail Technology Support
- Provide analytical and operational support for the retail technology stack, including:
- Front of House systems: POS, payments, printers, scanners, peripherals
- Back of House systems: store servers, networking, inventory, and operational applications
- Act as a key point of contact for store technology issues, coordinating investigation and resolution with internal IT teams and external vendors
- Monitor system performance, incidents, and trends to proactively identify risks and improvement opportunities
- Project & Change Coordination
- Work closely with the PMO to support delivery of major retail IT projects, including new store openings, system upgrades, and rollouts
- Coordinate project activities across business, IT, and third-party suppliers to ensure milestones are met
- Support testing, deployment, and hypercare activities during project implementations
- Ensure changes are communicated clearly to impacted stakeholders and stores
- Business-as-Usual (BAU) Operations
- Coordinate BAU tasks, incidents, and service requests related to retail systems
- Facilitate communication between stores, business teams, and IT support functions
- Ensure issues are logged, tracked, prioritised, and resolved in line with agreed SLAs
- Maintain documentation for processes, systems, and known issues
- Stakeholder Management
- Build strong working relationships with retail operations, finance, supply chain, and IT teams
- Act as a trusted liaison between business users and technical teams, translating business needs into clear technical requirements
- Provide regular status updates, reporting, and insights to stakeholders
- Continuous Improvement
- Identify opportunities to improve system stability, support processes, and user experience in stores
- Support standardisation and best practices across EMEA retail locations
- Contribute to post-incident reviews and lessons learned
- Essential
- Experience with retail technology stacks, including POS, payments, printers, scanners, and store back-office systems
- Exposure to retail environments and store operations
- Experience supporting or coordinating technology projects
- Familiarity with IT service management processes (incident, problem, change)
- Desirable
- Experience in an IT analyst, retail IT, or technology support role
- Strong coordination and organisational skills, with the ability to manage multiple workstreams simultaneously
- Experience working with cross-functional teams including PMO, business stakeholders, and IT delivery teams
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical mindset
Compensation Range: 40,000.00 - 50,000.00 GBP
Retail IT Analyst in London employer: Michael Kors Stores California
At Michael Kors, we pride ourselves on fostering a dynamic and inclusive work environment where creativity thrives. As a Retail IT Analyst in our London office, you will have the opportunity to engage with cutting-edge retail technology while collaborating with diverse teams across the EMEA region. We offer competitive compensation, continuous professional development, and a culture that values innovation and teamwork, making us an exceptional employer for those passionate about fashion and technology.
Contact Details:
Michael Kors Stores California Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail IT Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Michael Kors Stores California values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Michael Kors Stores California might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Michael Kors Stores California!
✨Direct Apply to Michael Kors Stores California
Let's not forget to apply directly through the Michael Kors Stores California website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Retail IT Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Michael Kors Stores California.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Michael Kors Stores California. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Michael Kors Stores California
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
