At a Glance
- Tasks: Support and resolve complex issues in world-class financial software while mentoring junior team members.
- Company: Join a dynamic and collaborative tech company focused on growth and innovation.
- Benefits: Competitive salary, modern office, flexible working, and a vibrant team culture.
- Other info: Enjoy a creative workspace with great facilities and opportunities for professional development.
- Why this job: Make a real impact by solving challenging problems and supporting customers in a fast-paced environment.
- Qualifications: 3+ years in application support, strong SQL skills, and a passion for technology.
The predicted salary is between 37800 - 46200 £ per year.
As a Senior Application Support Engineer you will be part of the Engineering team at LDMS assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients, mentoring less experienced colleagues and helping to embed best practice across the team. Reporting directly to the Lead Engineer you’ll be expected to gain a sound understanding of our business, the systems we use and the products that we supply. You’ll be focused on supporting our customers by responding to service tickets, understanding customer needs and issues.
Possessing a logical mindset, strong analytical and investigative skills, clear communication skills and an in-depth knowledge of our products, you will be required to provide a senior 2nd/3rd line support capability, taking ownership of complex issue investigation through to resolution. You will be required to take a proactive approach to work, being responsible for helping to lead and support our Service Delivery team to provide support for our customers.
Your skills & experience:
- Minimum of 3 years’ experience in an application support or software support role
- Working knowledge of Web/PC environments
- Working knowledge of issue management systems (we use Jira)
- Working knowledge of version management tools (we use Bitbucket)
- Must understand SQL (any flavour), including: Select, Insert, Update, Delete statements; Understanding and executing system procedures; Construction of ad hoc queries using SQL; Fixing data issues by writing SQL statements; Writing and optimising complex, multi-table SQL queries; Debugging and troubleshooting PL/SQL functions and stored procedures; and Interrogating database functions and procedures to identify root cause
- Experience with a scripting language, (our preference is Powershell), used to automate common support tasks and fixes
- Proven experience investigating, diagnosing and resolving complex technical issues
- Experience mentoring or coaching less experienced colleagues, with strong written documentation skills
What will you be doing?
- To be the first point of contact within the Engineering function for the Service Delivery team
- Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
- Responding to second line support requests from our Service Desk
- Utilising the issue management system to track all user interactions and issue resolutions
- Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
- Working within a fast-paced agile development team
- Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
- Documenting issues, root causes and resolutions in the team knowledge base
- Writing and maintaining scripts to automate repetitive support tasks and issue resolution
- Championing and embedding best practice across the support function
Who are we and what can you expect from us?
We have a positive, social and open company that is made up of a diverse collection of people who are all very much focused on the opportunity ahead. We are confident in our own ability yet we realise that there is always room for improvement. Our company is authentic, we are in our growth phase, we aren't perfect nor do we have all of the answers but we operate in an open and collaborative way, where we challenge and encourage one another to learn and evolve together. Being a team player is key, however, rest assured that you’ll be given the autonomy to get things done.
Due to being part of a wider group we are lucky enough to have a brand new office that is equipped with great facilities like real time status boards, good coffee, drinks, snacks and super fast internet connectivity, we also have split working areas, chillout / creative spots and of course an area where we can come together to socialise. All of this is within a 2 minute walk from central station. Our salaries are competitive and based on individual experience.
Senior Application Support Engineer in Cardiff employer: Link Financial Outsourcing Limited
At LC Financial Holdings, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing learning opportunities and a supportive environment, complemented by competitive benefits such as generous annual leave, performance bonuses, and enhanced maternity pay. Located in a modern facility, our team enjoys a friendly atmosphere with regular social events, making it a rewarding place to build your career in ICT Technical Services.
Contact Details:
Link Financial Outsourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Cardiff
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We think you need these skills to ace Senior Application Support Engineer in Cardiff
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Link Financial Outsourcing Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Link Financial Outsourcing Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Link Financial Outsourcing Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Link Financial Outsourcing Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
