Order Management Specialist

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

As an Order Management Specialist, you’ll be at the heart of the customer order journey, helping take orders from initial quote right through to production, shipping and delivery. You’ll work closely with Sales, customers and teams across the business to keep orders moving. This includes coordinating contracts and documentation, tracking orders and key milestones, resolving issues and ensuring everyone has the information they need. If you thrive in a busy environment, can balance competing priorities and work effectively across teams to achieve results, this could be a great fit.

We're looking for people who share our values:

• Dare to be Bold - We bring courage to work every day and aim for the extraordinary.
• Uphold Integrity - We act with accountability, respect, and honesty in everything we do.
• Never Settle - We continuously challenge ourselves to improve and innovate.
• Celebrate Perspectives - We value diverse thinking and different viewpoints.
• Win as a Team - We support one another and succeed together.

What You'll Do

• Support Sales and customers throughout the order journey, from initial quote through to delivery.
• Prepare and coordinate quotes, contracts, amendments and supporting documentation, including shipping documents, configuration sheets and conversion request forms.
• Coordinate product and contract changes with Account Managers, keeping install-base records accurate.
• Check order documentation for accuracy and release orders into production on time.
• Track orders, deliveries and key milestones—including live, removal and conversion dates—resolving or escalating risks to customer timelines.
• Maintain clear contract, sales-order and pipeline trackers, giving stakeholders an accurate view of progress, risks and next steps.
• Work across Sales, Compliance, Finance, Legal, Production, Shipping and Field Service to resolve issues and keep orders moving.
• Coordinate shipping documentation and monitor orders through to delivery.
• Check compliance and customer payment status, support billing enquiries and liaise with Finance where needed.
• Manage machine-movement tracking and associated orders using Smartsheet.
• Communicate directly with customers and provide clear updates during order and contract meetings.
• Maintain accurate documentation to support internal and external audit requirements.
• Coordinate the creation and setup of new customer venues and sites, from approved request through to operational readiness.
• Keep customer site records accurate, including customer details and relevant contact information.
• Identify opportunities to simplify and improve order-management processes.

What You'll Bring

• Excellent attention to detail when handling orders, contracts and customer documentation.
• Strong communication and stakeholder-management skills, with confidence working across teams and functions.
• A proactive, practical approach to solving problems and removing obstacles.
• Experience coordinating projects, orders or processes involving multiple stakeholders.
• The ability to track progress and present information clearly, so others can quickly understand the current position.
• Confidence using Microsoft Office and working with business systems and data.
• A customer-focused mindset and an understanding of how clear, professional communication creates a positive customer experience.
• A continuous-improvement mindset, with the curiosity to challenge existing processes and find better ways of working.

Bonus points if you have

• Familiarity with contracts, shipping, logistics or production processes.
• Proficiency with tools such as Excel, Tableau or Smartsheet.
• Knowledge of ERP systems such as Oracle.
• Experience working across Compliance, Finance, Legal, Operations or Supply Chain.

Qualifications

A background in order management, sales operations, commercial coordination or project coordination.

How You'll Grow

• Build your expertise across the full order lifecycle, from quote through to customer delivery.
• Develop your project management, problem-solving and stakeholder management skills.
• Take ownership of more complex orders and help improve how we work and deliver for our customers.

What We Can Offer You

• Annual performance bonus
• 25 days' holiday plus bank holidays
• 1 day paid leave to work on charitable projects
• 1 day paid for personal celebration e.g. birthdays
• Half Day for Health, encouraging you to take time away for you and your wellbeing
• Up to 8% employer pension contributions
• A reward platform offering cycle to work, shopping and lifestyle discounts/cashback
• Remote GP access alongside a wellbeing platform
• Private Medical Insurance
• Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn
• Employee Assistance Programme (EAP)
• A collaborative studio culture with regular social events, team nights out, and board-game evenings

Please note, we are unable to sponsor visas at this time. If you require visa sponsorship now or in the future, we will not be able to progress with your application.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of the role. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.