At a Glance
- Tasks: Support customers and distributors, ensuring smooth order processing and exceptional service.
- Company: Cytiva is a leader in Life Sciences, transforming human health with innovative solutions.
- Benefits: Opportunities for career growth, skill development, and a collaborative work environment.
- Other info: Fluency in Nordic languages is a plus; previous manufacturing experience is beneficial.
- Why this job: Join a mission-driven team making a real impact in health and science.
- Qualifications: Strong communication skills, customer service experience, and proficiency in MS Office required.
The predicted salary is between 28800 - 43200 £ per year.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Order Management Specialist is responsible for delivering an exceptional customer experience by managing customer orders, resolving inquiries, and ensuring accurate and timely communication throughout the order-to-remittance process. This role plays a critical part in maintaining customer satisfaction, supporting revenue execution, and driving operational excellence through collaboration with cross-functional teams.
This position reports to the Customer Service Manager – UK & Nordics and is part of the EMEA Customer Service Organization located in Little Chalfont, United Kingdom, and will be working onsite to cover the Nordic region (Sweden, Denmark, Norway, Finland, Baltics and Iceland).
What You’ll Do
We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout
Who You Are
- Possess excellent communication and customer service skills
- Highly organized and able to prioritize workload
- Competent MS Office skills and be comfortable working with different systems
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Previous client and customer service experience & thrive in a busy customer service environment
- Knowledge of Oracle or similar ERP system
- Knowledge of Salesforce would be beneficial
- Flexible and collaborative team member
- Fluent (both written and verbal) in English (and Swedish, Danish or Finnish would be an advantage)
It would be a plus if you also possess previous experience in:
- Previous experience of working within a manufacturing environment
Nordic languages preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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Order Management Specialist - Nordics in Little Chalfont employer: Cytiva
Cytiva is an exceptional employer that fosters a collaborative and innovative work environment, particularly for those passionate about life sciences. Employees benefit from a supportive culture that prioritises professional growth and development, alongside the opportunity to make a meaningful impact in the industry. Located on-site, this role offers unique advantages such as direct engagement with stakeholders and the chance to contribute to groundbreaking IT initiatives that align with vital business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Specialist - Nordics in Little Chalfont
✨Tip Number 1
Familiarise yourself with the Life Sciences industry and Cytiva's role within it. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to thrive in a busy environment, which is crucial for this role.
✨Tip Number 3
If you have experience with Oracle or Salesforce, be ready to discuss how you've used these systems in previous roles. If not, consider taking a quick online course to familiarise yourself with these tools, as it could give you an edge over other candidates.
✨Tip Number 4
Since the role requires fluency in Nordic languages, if you speak Swedish, Danish, or Finnish, make sure to mention this prominently. Even if you're not fluent, showing a willingness to learn can demonstrate your commitment to the role and the team.
We think you need these skills to ace Order Management Specialist - Nordics in Little Chalfont
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and order management. Emphasise any previous roles where you demonstrated strong communication skills and problem-solving abilities, as these are key for the Order Management Specialist position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the life sciences industry and how your skills align with Cytiva's mission. Mention specific examples of how you've successfully managed customer relationships and resolved issues in past roles.
Highlight Technical Skills:Since knowledge of Oracle or similar ERP systems is beneficial, be sure to mention any relevant technical skills you possess. If you have experience with Salesforce, include that as well, as it could set you apart from other candidates.
Showcase Language Proficiency:If you speak Swedish, Danish, or Finnish, make sure to highlight this in your application. Fluency in these languages can be a significant advantage for the role, so don’t forget to mention your language skills clearly.
How to prepare for a job interview at Cytiva
✨Showcase Your Customer Service Skills
Since the role requires excellent communication and customer service skills, prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your ability to thrive in a busy customer service environment.
✨Demonstrate Organisational Skills
The job demands a highly organised individual who can prioritise workload effectively. Be ready to discuss how you manage multiple tasks and deadlines, perhaps by sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Software
Knowledge of Oracle or similar ERP systems is crucial for this position. Brush up on your understanding of these systems and be prepared to discuss any relevant experience you have. If you have experience with Salesforce, make sure to highlight that as well.
✨Prepare for Problem-Solving Scenarios
Given the emphasis on problem-solving and proactivity, think of scenarios where you had to tackle challenges head-on. Prepare to explain your thought process and the steps you took to resolve issues, showcasing your attention to detail and initiative.
