At a Glance
- Tasks: Provide top-notch support for IT queries and tackle exciting technical challenges.
- Company: Join a global leader in technology with a commitment to innovation.
- Benefits: Earn up to £37k, enjoy free snacks, and get professional training.
- Other info: Great career growth opportunities and a dynamic work environment.
- Why this job: Work with cutting-edge tech and make a real impact in a supportive team.
- Qualifications: Experience with Microsoft products and a passion for learning new technologies.
The predicted salary is between 45000 - 55000 £ per year.
Are you a 3rd Line Support Engineer who likes to face different daily challenges? Do you have a broad technical skillset but are looking to be re-trained in new technologies and seeking a new challenge? Do you have a strong background in working with Microsoft Products including Windows Server, Windows 7 to 10, Cloud technology, Office 365, VMware, and Networking?
About the company:
Do you want to be part of a successful organisation, who are a global leader and provide products across North West, North Wales & Europe? They have a new role within their team for a 3rd Line Engineer / Analyst with a strong background working with Microsoft technologies. They are committed to providing products of the future, investing in their staff, with training courses available to gain professional certifications, and offer an excellent employee benefits package.
About the role:
The Infrastructure Engineer/ Analyst role will be office based in their North Wales office (Deeside), working as part of a small team, providing effective solutions to escalated technical issues, and delivering a high level of technical expertise to the business. You will provide technical solutions ensuring effective working across the full range of services provided by the business, and liaise with third parties, ensuring IT queries are resolved.
The role will involve working with technologies such as Networking, Virtualisation (VMware), SAN, Cloud, Windows Server, Active Directory, Exchange, and Office 365.
Key Responsibilities:
- Support of multi-site customers resolving varied IT queries
- Take ownership of escalated issues as 3rd line support and resolve any queries within SLA
- Resolution of configuration and deployment issues, ensuring management of core IT issues
- Work directly with customers on various IT Projects
- Ensure that 3rd party applications are installed and run efficiently across all platforms
- Maintain and develop good working relationships with colleagues, other departmental members, suppliers, and third parties
- High level support of Windows 7 to 10, MS CRM, Cloud - Office 365, VMware technology
- Any other related duties as required by the business, including analysis and advising on best practice
- Some support and configuration of firewalls, web and mobile applications, work with Cisco Networking
Essential Technical Skills:
Candidates must have some exposure to most of the technologies listed below:
- LAN / WAN, Active Directory, Windows 7 to 10, MS CRM
- VMware – good level of understanding
- Office 365
- Windows Server 2008, 2012
- Networking
- Hardware support and configuration
Benefits (Negotiable):
- Basic salary of up to £37k on offer
- Pension
- Profit Share Bonus Scheme
- Child Vouchers Scheme
- Free parking
- Free Drinks and Snacks
- 24 days holiday and free ½ day in December
Candidates will have a strong customer service ethos and passion for resolving queries to a high standard within SLAs. Candidates will have a broad technical skillset and be keen to learn new technologies including working with Cloud technologies. The 3rd Line Engineer role offers the chance to work with a broad set of technologies besides Microsoft technologies and gain certifications (paid for by the company).
If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and receive internal training and development, please apply. You will be given the opportunity to learn and progress within the organisation and make an impact on their technical environment.
3rd Line Support Engineer employer: Langland Consultants
As a leading software solutions provider in Sutton Coldfield, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees. With competitive benefits such as a generous pension scheme and 25 days of holiday, we are committed to supporting your professional growth and providing hands-on experience in cutting-edge technologies. Join us to be part of a dynamic team where your contributions are valued and career advancement opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Langland Consultants values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Langland Consultants might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Langland Consultants!
✨Direct Apply to Langland Consultants
Let's not forget to apply directly through the Langland Consultants website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Langland Consultants.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Langland Consultants. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Langland Consultants
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
