At a Glance
- Tasks: Supervise a skilled team delivering essential services for the Hounslow community.
- Company: Join Lampton Services, an award-winning organisation at the heart of local communities.
- Benefits: Enjoy competitive pay, 23 days holiday, free gym membership, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for career growth and professional development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 2+ years in a supervisory role; strong communication and customer service skills required.
Permanent position based in Feltham with a 40 hour week and hybrid working.
Salary: £45,000 - £47,979
About Lampton Services
Lampton Services is an award-winning business providing a range of services for residents in the borough, including recycling and waste collection, park maintenance, home repairs and upgrades, and allotment management.
Why join Lampton Services?
- LLW and NJC employer with nationally negotiated annual pay awards
- 23 days holiday allowance plus bank holidays, with an additional day per year for each completed year of service, up to five years
- Free gym membership
- Enhanced maternity and paternity leave and pension scheme
- Exclusive discounts through Lampton Rewards and EE mobile offers
- Staff wellbeing perks including online GP access, EAP, health testing, flu jabs, and eye care vouchers
- Sustainability perks such as cycle to work and electric car salary sacrifice scheme
- Career growth opportunities through CPD training, structured development, and leadership opportunities
About the Job
As a supervisor, you will provide a high-quality, customer-focused service by supervising a team of skilled trade operatives delivering contracted services for the London Borough of Hounslow. You will oversee and guide trade operatives, ensuring exceptional performance through a team of engaged employees.
Key Responsibilities include:
- Effectively supervise a team of skilled trade operatives, ensuring timely completion of work activities.
- Ensure high standards of work are maintained through regular site visits.
- Conduct one-to-one meetings with operatives to discuss performance, development, and wellbeing.
- Manage performance conduct or absence issues in accordance with company policy.
- Identify opportunities for operational performance enhancement and customer excellence.
- Work with other areas within the business to allocate and schedule labour effectively.
- Responsible for a company vehicle, including regular checks and maintenance.
- Ensure operatives’ vehicles are clean and maintained according to fleet requirements.
- Complete all paperwork and electronic updates accurately and on time.
- Provide high levels of customer care when dealing with enquiries from tenants and leaseholders.
- Ensure safety by adhering to health and safety policies and procedures.
- Maintain compliance with relevant training and operational support across various workstreams.
- Collaborate with cross-functional teams to maintain service continuity.
- Adapt to shifting priorities and contribute to projects outside the primary remit when required.
Education & Qualifications desirable:
- Apprenticeship / City & Guilds / NVQ 2-3 or equivalent relevant experience.
- At least 2 years’ experience in a supervisory or management role.
- Working knowledge of statutory legislation regarding health & safety.
- Previous experience in a social housing repairs environment is desirable.
- Good numeracy, literacy, written, oral, and communication skills.
- Experience in a customer-facing role, delivering outstanding customer experience.
- Full UK driving license.
Diversity, equity, and inclusion are core values of our organisation. Lampton Group is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.
Supervisor - Major Works in Feltham employer: Lampton Leisure
Lampton Services is an exceptional employer, deeply rooted in the Hounslow community, offering a supportive work culture that prioritises employee wellbeing and professional growth. With benefits such as enhanced maternity and paternity leave, free gym membership, and a commitment to sustainability, employees enjoy a fulfilling work-life balance while contributing to meaningful projects that enhance local living conditions. The company fosters career development through continuous training and leadership opportunities, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Major Works in Feltham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Lampton Services and understanding their values. Be ready to discuss how your experience aligns with their mission of providing top-notch services to the Hounslow community. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your supervisory skills and how you can enhance operational performance at Lampton Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Lampton Services. Get your application in early to avoid missing out!
We think you need these skills to ace Supervisor - Major Works in Feltham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supervisor - Major Works role. Highlight your supervisory experience and any relevant qualifications, like NVQs or City & Guilds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Remember, we love seeing genuine enthusiasm for the work we do at Lampton Services.
Showcase Your Customer Care Skills:Since this role involves a lot of customer interaction, be sure to highlight any experience you've had in customer-facing roles. We want to know how you’ve gone above and beyond to provide excellent service in the past!
Apply Early!:Don’t wait until the last minute to submit your application. We might start interviewing before the closing date, so get your application in early through our website to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at Lampton Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Lampton Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
As a supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you can apply these skills at Lampton Services.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be prepared to discuss how you would ensure compliance and promote a safe working environment for your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for professional development. This shows that you're not just interested in the job, but also in how you can grow within the company.
