Supervisor - Major Works

Supervisor – Major Works

Position type: Permanent

Location: Feltham, London Borough of Hounslow

Working hours: 40 hour week – Mon to Friday

Salary: £45,000 – £47,979

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by
LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks,
repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the
Hounslow community working every day to make it a great place to live.

Why join Lampton Services?

• Annual pay reviews and incremental pay increases
• 23 days holiday allowance, plus bank holidays – an additional day per year for each completed year’s service, up to five years
• Free gym membership
• Enhanced maternity and paternity leave and pension scheme
• Exclusive discounts – save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks – online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability perks – cycle to work and electric car salary sacrifice scheme
• Career growth – CPD training, structured development, and leadership opportunities

About the Job

As a supervisor, you will provide a high quality, customer and quality focused service through the supervision of a team of skilled trade operatives delivering a range of contracted services on behalf of the London Borough of Hounslow.

You will oversee and supervise trade operatives and offer guidance where necessary to support those in the field and in supervisory/managerial positions. You will be part of a team of supervisors that delivers exceptional performance through a team of engaged and high performing employees.

Key Responsibilities include:

• Effectively supervise a team of skilled trade operatives, offering support and guidance where needed, ensuring work activity is completed on time.
• Ensure a high standard of work is always carried out by the in‑house team and external contractors through regular site visits.
• Conduct regular one‑to‑one meetings with operatives to discuss performance, development, share feedback and check‑in on wellbeing.
• Manage any performance conduct or absence issues in accordance with Company policy and procedures.
• Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
• Work with other areas within the business and effectively allocate and schedule labour where it is most needed.
• Be responsible for a company vehicle that transports tools and materials, including regular vehicle checks on company vans and services and maintenance of own vehicles used for work (including driving licences and business vehicle insurances).
• Ensure operatives’ company vehicles are clean and maintained in accordance with fleet requirements.
• Ensure accurate and timely completion of all paperwork/electronic updates, including timesheets within agreed timescales.
• Display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high‑quality customer focused service.
• Always ensure the safety of oneself and others by working within the council’s Health and Safety policy and procedures associated with repair and planned works.
• Implement and work within a CDM controlled/monitored site.
• Provide operational support across various workstreams, ensuring resources are deployed effectively to meet changing business needs.
• Collaborate with cross‑functional teams to maintain service continuity and achieve organisational objectives.
• Adapt to shifting priorities and contribute to projects outside the primary remit when required.

Education & Qualifications

• Apprenticeship, City & Guilds, NVQ 2–3 equivalent or relevant experience.
• At least 2 years’ experience in a supervisory or management role.
• Working knowledge of statutory legislation regarding health and safety, including risk assessment and method statement procedures.
• Previous experience in a Social Housing Repairs environment is desirable.
• Good level of numeracy, literacy, written, oral and communication skills.
• Experience of working within a customer facing role, delivering an outstanding customer experience.
• Full UK driving licence.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, Equity and Inclusion

Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.