At a Glance
- Tasks: Drive partner success and engagement across EMEA, shaping impactful programmes.
- Company: Join Ironclad, a leading AI contracting platform trusted by top organisations.
- Benefits: Enjoy private medical insurance, generous leave policies, and monthly wellbeing stipends.
- Other info: Hybrid role with regular office days in London and exciting career growth opportunities.
- Why this job: Be part of a dynamic team transforming contracts into valuable assets.
- Qualifications: 5+ years in partner operations or customer success; strong relationship-building skills.
The predicted salary is between 56700 - 69300 £ per year.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.
This is a hybrid role. Office attendance is expected two days per week on Tuesdays and Thursdays in London. There may be additional in-office days for team or company events.
Ironclad is scaling rapidly across EMEA through a partner-first go-to-market model. We’re looking for an entrepreneurial, proactive EMEA Partner Success Manager to shape and operationalise our Global Partner Services programs—building effective partner engagement, enablement, readiness, and collaboration across the region. As part of Customer Value, you’ll support partner services across the customer lifecycle, from pre-sales alignment and delivery readiness through co-delivery and post-live adoption.
What you'll do:
- Own relationships with strategic partners’ practice and delivery leaders, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities.
- Partner with Sales, Alliances, and Customer Value to match qualified opportunities with the right partner, co-delivery model, and implementation approach based on customer needs, deal context, partner readiness, and expectations.
- Operationalise partner engagement across the customer lifecycle—from discovery and scoping through readiness planning, delivery transition, and post-live support—clarifying roles and setting engagements up for execution and adoption.
- Evolve partner programs with Partner Alliances, Enablement, and Customer Value leadership, including co-delivery and subcontracting frameworks, onboarding, certification, methodology alignment, delivery quality, and ongoing enablement.
- Assess partner capacity, coverage, skills, and readiness against business demand and EMEA growth priorities; coordinate capacity planning across strategic and subcontracting relationships to improve predictability.
- Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; help partners adapt capabilities and commercial/delivery approaches as opportunities evolve.
- Work with EA and partner teams to understand partner ISV offerings, technology ecosystems, integrations, and customer architecture requirements, and connect differentiated capabilities to customer opportunities.
- Help partner-led engagements establish a path to customer enablement, adoption, value realisation, and sustained platform usage after go-live; reinforce accountability for agreed post-live milestones.
- Identify patterns in partner-led work that affect conversion, delivery quality, time to value, adoption health, renewal readiness, and expansion potential; translate findings into practical program improvements.
- Establish an EMEA partner operating rhythm (in partnership with EMEA Partner Alliances) —including business reviews, readiness and capacity assessments, enablement planning, and escalation management—and keep partners current on regional priorities, market dynamics, customer needs, and product and go-to-market changes.
- Maintain operational hygiene and data integrity for partner-led projects and programs across internal systems, reporting, and workflows; translate feedback from European partners and customers into actionable recommendations for Ironclad teams.
What success looks like:
- A scalable EMEA partner-first operating model and a clear, consistent operating rhythm.
- Better alignment between partner strategy and qualified deal motions, with greater confidence in partner fit, readiness, and implementation approach before kickoff.
- More predictable partner capacity and targeted capability plans, with priority enablement gaps owned and closed.
- Consistent, high-quality partner-led and co-delivered services, with clear roles across EA, Sales, Alliances, Services, Customer Value, and partners.
- Partners equipped to respond to EMEA priorities and AI-led opportunities; partner ISV and integration capabilities connected to relevant customer needs.
- Improved customer time to value, adoption, sustained usage, and expansion outcomes, with a positive contribution to adoption health, GRR, and NDR-oriented outcomes.
What we're looking for:
- 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or a related role at a SaaS company and/or consulting or systems integration firm.
- 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment.
- Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams; implementation, managed, partner services, or GSI experience is highly relevant.
- Strong program management skills and a track record of building or improving cross-functional processes spanning internal teams and external partners.
- Ability to bring structure to ambiguity and execute repeatable operating models in a fast-changing environment.
- Strong relationship-building, influencing, and communication skills, including the ability to work with senior stakeholders across functions and geographies and turn complex considerations into clear recommendations.
- Comfort using data and KPIs to evaluate program effectiveness and improve conversion, delivery quality, adoption, and customer outcomes.
- Experience with change management, adoption planning, or value realisation is strongly preferred; understanding how to set partners up across sales, delivery, enablement, integrations, and customer outcomes is important.
- Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model as the business scales and the operating model evolves.
- Willingness to spend regular time in the London office and travel across Europe (approximately 15%).
- Fluency in an additional European language, particularly German or French, is beneficial but not required.
UK Full-Time Employee Benefits at Ironclad:
- Private Medical & Dental insurance, covered at 100% for you and dependents
- Life assurance and Income Protection
- Generous leave policies, including parental leave, medical leave and compassionate leave
- Family-forming support through Maven for you and your partner
- Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
- Standard pension contribution scheme
- Regular team events to connect, recharge, and have fun
- And most importantly: the opportunity to help build the company you want to work at
Location: London
Employment Type: Full time
Location Type: Hybrid
Department: Customer Value
Partner Success Manager, EMEA in London employer: Ironclad
Ironclad is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With comprehensive benefits including private medical insurance, generous leave policies, and a strong focus on employee wellbeing, Ironclad empowers its team members to thrive both personally and professionally. As a Technical Adoption Architect, you'll have the unique opportunity to drive meaningful change for customers while being part of a company consistently recognised as a leader in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ironclad. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ironclad before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ironclad:Your cover letter is your chance to shine! Tell us why you want to work at Ironclad specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ironclad!
How to prepare for a job interview at Ironclad
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
