Ironclad is seeking a Technical Platform Expert to provide hands-on post-hypercare technical support for B2B SaaS customers in a London-hybrid role. You will troubleshoot AI-powered platform issues, document findings, and collaborate across Product, Engineering, Sales, and Professional Services to drive adoption and value realization.
You will leverage internal AI tools and strive to translate complex concepts into clear customer guidance, while advocating for customer needs to inform product
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EMEA Technical Platform Expert — AI Support & Adoption employer: Ironclad
Ironclad is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With comprehensive benefits including private medical insurance, generous leave policies, and a strong focus on employee wellbeing, Ironclad empowers its team members to thrive both personally and professionally. As a Technical Adoption Architect, you'll have the unique opportunity to drive meaningful change for customers while being part of a company consistently recognised as a leader in the industry.
