At a Glance
- Tasks: Provide technical support and maximise after-sales opportunities for high-speed machinery.
- Company: Established manufacturer supplying leading global companies.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and life insurance.
- Other info: 37-hour work week with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in customer service and engineering.
- Qualifications: Strong engineering skills with experience in customer service and special purpose machinery.
The predicted salary is between 36000 - 60000 £ per year.
A long established manufacturer of high‑speed special purpose machinery who supply leading global, blue‑chip companies is now seeking a technical, mechanically biased engineer. The ideal candidate will have previous service, maintenance and/or commissioning experience of motion production machines with complex mechanical moving parts, providing customer technical support and generating after‑sales opportunities.
Reporting & Customer Management
Reporting to the Service Manager, the Technical Customer Support Engineer will play a key customer management role, serving as the primary point of contact for the global customer base and providing remote diagnostic technical service support efficiently and professionally.
Key Responsibilities
- Maximising after‑sales service opportunities with customers.
- Developing new business leads throughout the customer base and proactively promoting sales of maintenance contracts, training masterclasses, machine refurbishments and replacements for new machines.
- Supporting the team of service engineers who travel extensively internationally, reviewing their service reports to identify and suggest opportunities to maximise sales with customers.
Qualifications
Ideal applicants will have strong engineering skills, be mechanically biased with electrical knowledge, possess a proven track record of excellent customer service and client relationship management, be commercially focused and have experience working with special purpose machinery.
Benefits
- 37 hour week
- 25 days holiday
- Company pension scheme
- Life insurance x6
Application
To apply, please send your CV with a covering email explaining why you feel you should be considered for this post.
Field Service Support Engineer in Bedford employer: Intech Recruitment.
As a long-established manufacturer of high-speed special purpose machinery, we pride ourselves on fostering a supportive and dynamic work environment in Bedford. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to engage with leading global clients, ensuring that every team member can thrive both personally and professionally. With competitive market rates, a generous holiday allowance, and a strong focus on after-sales service, we offer a rewarding career for those looking to make a meaningful impact in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Support Engineer in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've solved problems or improved client relationships, as these will come in handy when discussing your experience.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out to companies directly, especially if they align with your career goals. A well-crafted email expressing your interest can set you apart from the crowd.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Field Service Support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Support Engineer role. Highlight your relevant experience with motion production machines and any customer service skills that align with what we’re looking for.
Craft a Compelling Cover Email:In your cover email, explain why you’re the perfect fit for this position. Use specific examples from your past experiences to show how you can maximise after-sales opportunities and support our service engineers.
Showcase Your Technical Skills:Don’t forget to emphasise your engineering skills, especially your mechanical bias and electrical knowledge. We want to see how your technical background can benefit our customers and enhance their experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Intech Recruitment.
✨Know Your Machinery
Make sure you brush up on your knowledge of motion production machines and their complex mechanical parts. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the technology, but that you can also provide valuable insights into after-sales support.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to share examples of how you've successfully managed client relationships in the past. Think about times when you turned a challenging situation into a positive outcome, as this will demonstrate your ability to maximise after-sales opportunities.
✨Show Your Commercial Focus
Be ready to discuss how you’ve identified and developed new business leads in previous roles. Highlight any experiences where you promoted maintenance contracts or training sessions, as this aligns perfectly with what the company is looking for.
✨Team Player Mindset
This position supports a team of service engineers, so it’s important to convey your collaborative spirit. Prepare to talk about how you’ve worked with others to achieve common goals, especially in reviewing service reports and identifying sales opportunities together.
