At a Glance
- Tasks: Provide technical support for high-speed machinery and enhance customer relationships.
- Company: Established manufacturer with a global reach and innovative technology.
- Benefits: Competitive salary, commission, 25 days holiday, and a pension scheme.
- Other info: Exciting career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service and sales.
- Qualifications: Mechanical engineering skills with a focus on customer service and sales experience.
The predicted salary is between 36000 - 60000 £ per year.
A long established manufacturer of high-speed special purpose machinery who supply leading global, blue-chip companies are now seeking a technically skilled mechanically biased engineer with previous service, maintenance and/or commissioning experience of motion production machines with complex mechanical moving parts providing customer technical support and the increase in after sales opportunities.
Reporting to the Service Manager, the Technical Customer Support Engineer will play a key customer management role being the primary point of contact for their global customer base providing remote diagnostic technical service support efficiently and professionally.
Also with this role, you will be responsible for maximising aftersales service opportunities with their customers, developing new business leads throughout their customer base and proactively promoting the sale of maintenance contracts, training masterclasses, machine refurbishments and replacements for new machines.
A key responsibility of this position will be to support the team of service engineers, who travel extensively internationally. Proactively reviewing the engineer's service reports to identify and suggest opportunities to maximise sales with their customers.
Ideal applicants will have strong engineering skills, be mechanically biased with electrical knowledge, have a proven track record of excellent customer service and client relationships management, be commercially focused and have worked with special purpose machinery.
This is a new position that has been created within the company and depending on the individual looking to pay competitive market rates in addition to an aftersales commission and discretionary bonus. Other benefits include a 37 hour week, 25 days holiday, company pension scheme, and life insurance x6.
For more information and to apply for this position, please send your CV with a covering email to explain why you feel you should be considered for this post.
Technical Support Engineer in Bedford employer: Intech Recruitment.
As a long-established manufacturer of high-speed special purpose machinery, we pride ourselves on fostering a supportive and dynamic work environment in Bedford. Our commitment to employee growth is evident through competitive salaries, comprehensive benefits including a generous holiday allowance and pension scheme, and opportunities for professional development in a role that directly impacts our global customer base. Join us to be part of a team that values innovation, collaboration, and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical support. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience with motion production machines.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your previous work with complex mechanical systems. We want to see how you’ve tackled challenges and maximised aftersales opportunities in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Engineer in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your mechanical skills and any experience with motion production machines. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Email:Your cover email is your chance to shine! Explain why you’re the perfect fit for this position and how your experience aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight your previous customer service experiences. We’re looking for someone who can build strong client relationships, so share examples of how you’ve done this in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Intech Recruitment.
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around motion production machines and their mechanical parts. Be ready to discuss your previous experience in service, maintenance, or commissioning roles, as this will show you’re the right fit for the job.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you’ve provided excellent customer service. Prepare to share how you’ve built client relationships and maximised aftersales opportunities in previous positions.
✨Show Your Commercial Focus
This position requires a commercially minded approach, so be prepared to discuss how you can identify and suggest sales opportunities. Think of specific instances where you’ve successfully promoted services or products to clients.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s products, the team you’ll be working with, and their approach to customer support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
