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- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join one of the UK's largest transport companies with a strong reputation.
- Benefits: Flexible interview schedule, temp to perm opportunities, and career progression.
- Other info: Dynamic work environment with potential for permanent positions.
- Why this job: Be part of a market leader and make a real difference in customer experiences.
- Qualifications: Minimum 1 year call centre experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a number of customer service advisors to work for one of the UK’s largest transport companies. You will be based at their head office in South Birmingham representing my client and offering a world class service to their customers and clients.
This is a great opportunity for experienced Call Centre Advisors to embed yourself within such a market leader with opportunities to progress for the right candidates demonstrating the right skills and attitude. Interviews will be taking place over the coming weeks, so you must have some flexibility to attend an interview.
For this role, you do need a minimum of 1 year call centre experience, and be able to demonstrate your past knowledge through a competency based interview.
The role:
- You will be the direct contact for my clients' customers, dealing with any queries they may have within a timely manner.
- Liaising with different departments to ensure inspection or collection of vehicles are within agreed time frames.
- Making customers aware of any changes to manage their expectations.
- Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard.
- Speaking with drivers, garages or auction houses to ensure smooth transition/delivery of vehicle.
- Updating CRM systems to ensure no repeat calls and to allow customers to speak to anyone regarding their query.
There are a number of temp to perm and permanent positions available. Start date normally takes effect the Monday after your interview if you are successful.
Customer Service Advisor Contact Centre in Birmingham employer: Immediate Response Recruitment
Contact Detail:
Immediate Response Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Contact Centre in Birmingham
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during the interview. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice those competency-based questions! Think of specific examples from your past call centre experience that highlight your skills. We want to be ready to impress with real-life scenarios that showcase our abilities.
✨Tip Number 3
Be flexible with your interview times. The quicker we can get in front of them, the better! Show that we’re eager and adaptable, which are key traits for a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re tech-savvy and comfortable with online processes, which is a big plus in this digital age.
We think you need these skills to ace Customer Service Advisor Contact Centre in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any relevant skills. We want to see how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Customer Service Advisor role. We love seeing enthusiasm and a genuine interest in the company, so let your personality come through.
Prepare for Competency Questions: Since this role involves a competency-based interview, think about specific examples from your previous jobs that demonstrate your skills. We’re looking for real-life scenarios where you’ve excelled in customer service or problem-solving.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Immediate Response Recruitment
✨Know Your Stuff
Make sure you brush up on your call centre experience. Be ready to share specific examples of how you've handled customer queries in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Understand the Company
Do a bit of research on the transport company you're interviewing with. Knowing their services, values, and recent news can really impress the interviewer. It shows that you're genuinely interested in being part of their team.
✨Practice Competency Questions
Since this is a competency-based interview, practice answering questions that start with 'Tell me about a time when...' or 'Give an example of...'. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm
Let your passion for customer service shine through during the interview. Smile, maintain eye contact, and express your eagerness to contribute to their world-class service. A positive attitude can make a huge difference!