Hozah in Croydon is seeking a Customer Service Team Leader to guide a six-person support team across two desks handling around 1,500 tickets a week. You will set standards, coach the team, monitor KPIs and use data to drive improvements while coordinating with TechOps, Product and Client Success.
This role is a hands-on leader position with hybrid working (3 days in office, 2 from home), opportunities to implement automation ideas, and a focus on maintaining high service levels for landowners,
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Hybrid Customer Service Team Leader - Growth-Ready employer: Hozah
Hozah is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about technology and urban mobility. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to lead impactful projects in a hybrid work environment across the UK. Join us to be part of a forward-thinking team dedicated to enhancing urban experiences through cutting-edge IoT solutions.
