Zopa Bank Limited is seeking a Customer Service Team Leader in Manchester to manage a team delivering high-quality service across our product range. The role focuses on people development, performance management, and delivering KPIs with a continuous improvement mindset.
You will work closely with product and frontline teams, balancing speed, quality and customer focus in a hybrid setting. This role demands strong leadership, data literacy and effective stakeholder communication.
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Hybrid Customer Service Team Leader – Fintech in Manchester employer: Zopa Bank Limited
Zopa Bank Limited is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Tax Manager in the thriving FinTech sector, you'll benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development. Join a forward-thinking team that values your expertise and empowers you to make a significant impact in shaping tax processes within a rapidly evolving neobank.
