Hozah is seeking a Customer Support Manager to lead a six-person team across two desks, handling around 1,500 tickets weekly. You will coach, monitor response times, and handle escalations, while collaborating with TechOps, Product, and Client Success to drive improvements.
You’ll bring hands-on Zendesk experience, data-driven mindset, and a passion for automation to enhance operations. The role is based in Croydon with hybrid working and growth opportunities.
#J-18808-Ljbffr
Customer Support Manager — Lead a 6-Person Team (Hybrid) employer: Hozah
Hozah is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about technology and urban mobility. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to lead impactful projects in a hybrid work environment across the UK. Join us to be part of a forward-thinking team dedicated to enhancing urban experiences through cutting-edge IoT solutions.
