At a Glance
- Tasks: Deliver on-site electrical support and provide nationwide telephone-based technical assistance.
- Company: Join a leading company known for its customer partnerships and tailored services.
- Benefits: Personalised onboarding, learning opportunities, and internal career growth.
- Other info: Dynamic team environment with a focus on collective success.
- Why this job: Be a technical expert and make a real impact in the field.
- Qualifications: Electrical apprenticeship or practical experience, with relevant certifications.
The predicted salary is between 30000 - 40000 £ per year.
Why join the Project Support Centre department? Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Based at our Telford offices and working as part of the Project Support Centre Team, you will help deliver a market leading, field based Technical Support Service to our Sales Teams and Customers for electrical installation system products. When not providing support in the field, you will assist the Technical Support Department by handling phone based inquiries related to our electrical product range.
What you will do?
- Deliver on-site electrical support services, including equipment erection, testing, modifications, and rectification work.
- Provide nationwide telephone-based technical support for our electrical products, ensuring a high-quality customer experience when not deployed in the field.
- Assist sales teams and customers by supplying accurate technical specifications and guidance on product selection.
- Act as a technical expert during sales visits, providing support to the sales team and building trust with customers.
What about you?
- Completed an electrical apprenticeship or have similar on site practical electrical experience.
- City & Guilds Level 3 in Electrical Installation.
- 18th Edition Wiring Regulations (BS7671) certification.
- Full UK driving licence and relevant ECS Gold Card.
- Experienced in working in a site environment.
- Customer driven and great communication skills.
What we offer?
- Personalized onboarding experience program designed to make your first days smooth.
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility.
What are the recruitment stages?
Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange. You will be invited for a first interview with the hiring manager and the recruiter. A second Interview will be then organized with the N+2 and the HR manager.
Our success relies on collective energy. Apply now and power up your future with us!
Technical Support Engineer - Field Based H/F/X employer: Hager
Join a dynamic team at our Telford office, where we prioritise building strong partnerships with our customers through trust and tailored support. As a Technical Support Engineer, you'll benefit from a personalised onboarding experience, ongoing learning opportunities through Hager Group's Hi University, and a culture that promotes internal career mobility, ensuring your professional growth is as important to us as it is to you.
