At a Glance
- Tasks: Lead a passionate team to deliver unforgettable coffee experiences and manage store operations.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand, with a warm and inclusive culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and extensive training for career growth.
- Other info: Join a company that values community support and invests in your future.
- Why this job: Be a brand ambassador and inspire others while working in a fun, fast-paced environment.
- Qualifications: Experience in hospitality or retail, strong customer service skills, and a love for coffee.
The predicted salary is between 25000 - 30000 £ per year.
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.
A bit about the role:
- Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective.
- Becoming a brand ambassador and helping us shine.
- Leading the team to deliver an unbeatable coffee experience for every customer.
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more.
- Monitoring the store KPI report and translating it into daily and weekly actions.
- Managing, growing, coaching, supporting and delegating to the team.
A bit about you:
- A passion for coffee and people.
- A love of the brand and excitement to be a part of it.
- Top notch customer service skills.
- Supervisory/management experience and a background in hospitality or retail.
- Barista Maestro accredited.
- Equal love of teaching and learning.
- Ability to engage your team – be inspiring, empowering, honest, open and always there.
- Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment.
- Professional and polished, always presenting yourself in line with brand standards.
- Reliability to step into the Store Manager’s shoes in their absence.
What we can offer:
- Competitive Salary Package.
- Yearly managerial performance bonus scheme.
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card).
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program.
- Company Pension.
- 28 day holiday Package (Including Bank Holidays).
- Refer a friend scheme and receive £150 per candidate (T&C’s apply).
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights).
- Opportunity to volunteer for the Goldex and Costa Foundation.
- Access to a range of local and national discounts with The Life Style Card.
- Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award and Achievement Awards.
Desirable:
- Assistant Management and Barista experience.
- Worked within a customer facing environment.
- Worked in the hospitality/ retail industry.
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 15th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
Assistant Manager in Kent employer: Goldex Investments Group
At Costa Coffee, we pride ourselves on fostering a vibrant and inclusive work culture where passion for coffee and customer service thrives. As an Assistant Manager, you'll enjoy competitive salaries, extensive training programmes, and numerous opportunities for career progression within our award-winning team. With a strong commitment to employee well-being and community support, working with us means being part of a company that truly values its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Kent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goldex Investments Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goldex Investments Group
Don't be shy about reaching out to Goldex Investments Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Kent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goldex Investments Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goldex Investments Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
