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- Tasks: Welcome guests, manage check-ins, and provide city info while creating a friendly atmosphere.
- Company: Join Generator, a vibrant lifestyle brand redefining hostels with creativity and community.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career prospects in a creative and supportive setting.
- Why this job: Be part of a fast-paced team that values your individuality and passion for hospitality.
- Qualifications: Strong communication skills and a love for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world’s leading design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
YOU MUST
- Have impeccable honesty
- Always love our guests
- Have strong team and communication skills
- Have a passion for delivering excellent customer service
- Work well under pressure
YOU WILL:
- Provide a warm friendly Generator welcome to all guests and the public
- Maintain a professional relationship with your team and guests
- Manage reception and the check-in process efficiently, providing information on the hostel facilities and events, city knowledge and upselling products where possible
- Always strive to meet and exceed the needs of our guests at each interaction
- With your Supervisor or Team Leader ensure that all reception tasks and functions are completed in line with Reception check lists
- Respond quickly and efficiently to all customer requests and enquiries. Hand over any outstanding requests to the next shift
- Report any maintenance issues immediately using our online system
- Respond to all guest complaints in a caring and empathetic manner
- Encourage guests to use online review sites to give feedback on their stay e.g. Trip Advisor
- Be proficient and accurate in the use of SIHOT and travel shop POS, keeping up to date with changes at all times
- Whilst on shift ensure you promote and sell Generator Beds as effectively as possible and maximise opportunities for revenue by upselling and promoting spend throughout F&B and Travel Shop
- Whilst on shift ensure all cash handling and POS procedures are being followed and discrepancies are investigated in line with the Cash Handling Policy
- Communicate to your team anything that will affect the guest experience or running of the department
- Comply with your responsibilities in relation to Fire, Health and Safety
- Carry out instructions given by your manager, supervisor, team leader or any manager on duty
- Play a part in ensuring that there is always appropriate cover
This job description is intended to illustrate the main duties and responsibilities of the job of a Receptionist. It is not intended to be exhaustive and you are advised that the duties and responsibilities may be amended or added, on a temporary or permanent basis, as required.
Receptionist employer: Generator London
Contact Detail:
Generator London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Generator's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of Generator. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and complaints.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or upcoming events shows you're engaged and ready to contribute to the Generator experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining the Generator family.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your passion for hospitality and how you connect with people, as this is key to our brand.
Tailor Your Application: Make sure to customise your application to fit the Receptionist role at Generator. Highlight your customer service skills and any relevant experience that shows you can handle the fast-paced environment we thrive in.
Showcase Your Team Spirit: Since we value strong team dynamics, mention any experiences where you've worked well in a team. We love seeing how you collaborate and communicate with others to create memorable guest experiences.
Apply Through Our Website: For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting journey with Generator!
How to prepare for a job interview at Generator London
✨Know the Brand
Before your interview, take some time to research Generator and its values. Understand their vision of being a design-led hostel brand and how they engage with guests. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the brand. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to ensure a great experience for someone. This will demonstrate your passion for delivering excellent customer service.
✨Practice Handling Pressure
Working at reception can get hectic, especially during busy check-in times. Be ready to discuss how you manage stress and stay organised under pressure. You might even want to role-play common scenarios with a friend to practice your responses and keep calm during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events Generator hosts, or how they encourage feedback from guests. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.