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- Tasks: Support the Housekeeping team in managing daily operations and ensuring exceptional service.
- Company: Join COMO Hotels and Resorts, a family-owned group known for wellness and luxury.
- Benefits: Competitive salary, employee discounts, career development, and free meals on duty.
- Other info: Enjoy a vibrant work culture with wellness activities and excellent growth opportunities.
- Why this job: Be part of a dynamic team in a sophisticated urban retreat in Mayfair.
- Qualifications: 3 years experience in housekeeping supervision at a 4/5-star property.
The predicted salary is between 30000 - 40000 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
- Help support the Housekeeping management team in the smooth day-to-day running of the department.
- Control labour costs; ensure that labour requirements are appropriate to the levels of business, that rotas are planned with sufficient flexibility to cope with variations in demand.
- Assist in the control of Housekeeping operating stocks, and in the control of Hotel uniforms.
- Ensure all hotel policies, procedures and health & safety standards are followed.
- Support staffing coordination and daily operational planning.
- Handle guest requests and minor complaints in a professional manner.
- Monitor outsourced services (e.g. cleaning contractors) and report maintenance needs.
- Contribute to consistent service quality and overall departmental efficiency.
Who you are:
- Minimum 3 years experience as a Housekeeping Supervisor in a 4/5 * property.
- Excellent spoken and written English.
- Polite, professional, friendly and confident in approach.
- The Assistant Executive Housekeeper must be a good team player who is flexible, reliable and hard working. You will work 5 days out of 7 and may be required to cover the Evening shift.
- IT literate, comfortable working with Microsoft applications (Word, Excel, Outlook), Opera and Triton to name but a few.
- Ability to remain calm under pressure by being well organized, and able to juggle priorities comfortably.
What we will offer you:
- Competitive salary.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice.
- Access to an Employee assistance programme; offering support and advice.
- Free meals on duty.
- Free Uniform & laundry service.
- 28 paid holidays per year, increasing with service.
- NEST Auto-enrollment Pension.
- Company Sick Pay.
Floor Supervisor in London employer: COMO Metropolitan London
Contact Detail:
COMO Metropolitan London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at COMO Hotels and Resorts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching COMO's values and culture. Show us that you understand our commitment to holistic wellness and exceptional service. Tailor your answers to reflect how you can contribute to our unique environment.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on common questions for a Floor Supervisor role and be ready to discuss your experience in managing housekeeping teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the COMO family.
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our commitment to wellness and exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience as a Housekeeping Supervisor. We’re looking for someone with at least 3 years in a similar role, so be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Be Professional Yet Friendly: Remember, we value a polite and professional approach. While you want to be friendly and approachable in your writing, ensure that your tone remains professional. This balance is key in the hospitality industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COMO Metropolitan London!
How to prepare for a job interview at COMO Metropolitan London
✨Know Your Stuff
Before the interview, make sure you’re familiar with COMO Hotels and Resorts' values and what they stand for. Brush up on your knowledge about their commitment to wellness and exceptional service. This will show that you’re genuinely interested in the company and its mission.
✨Showcase Your Experience
Highlight your previous experience as a Housekeeping Supervisor in a 4/5-star property. Be ready to discuss specific examples of how you managed teams, controlled costs, and handled guest requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Team Spirit
As a Floor Supervisor, being a team player is crucial. Prepare to share instances where you collaborated with others or resolved conflicts within a team. Emphasise your flexibility and reliability, as these traits are key to thriving in a dynamic environment like COMO Metropolitan London.
✨Stay Calm Under Pressure
The role requires juggling multiple priorities, so be prepared to discuss how you handle stress and maintain organisation. You might even want to share a story about a time when you successfully managed a busy shift or dealt with a challenging situation while keeping your cool.